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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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North America / Caribbean

Mitigating risk in outsourcing

March 12, 2012 |


Most organisations conduct some level of risk assessment, prior to executing an outsourcing transaction. We have observed no common best practice on how the outsourcing risk assessment is conducted, what criteria are used to determine risk exposure or how … Read More

Public sector outsourcing and the new normal

January 10, 2012 |

There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There is a “new normal” in which no one is expecting conditions to stabilise any time soon.  But coincident … Read More

The Conference Board

October 17, 2011 |

The Conference Board is a global, independent business membership and research association working in the public interest. Our mission is unique: To provide the world’s leading organizations with the practical knowledge they need to improve their performance and better serve … Read More

Critical aspects of governance in outsourcing: insights from industry

October 3, 2011 |

This article was written in conjunction with Kaustuv Halder and Markus Biehl.

Kaustuv Halder is a graduating student at Schulich School of Business, York University, Canada. He is specializing in Operations and Information Systems and has developed a keen interest … Read More

New Worlds

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions and the relative slowdown in traditionally core … Read More

OPINION: The Erosion of Good Business

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

When given the opportunity to have an anonymous rant, the choice of topic soon became all-consuming. Britain’s terrible weather? ‘Popular’ music? My one-year-old son’s ability to create Jackson Pollock-esque … Read More

Q&A: Julianne Hately, Molson Coors

September 16, 2011 |

Julianne Hately is Global Finance Manager (Record to Report) at brewing giant Molson Coors. Ahead of her appearance at the forthcoming Shared Services Exchange 2011, to be held September 26-28 at the Sheraton Frankfurt Airport Hotel, Frankfurt, Germany, we spoke … Read More

SIG CEO Dawn Evans interviews Jamie Liddell, Editor, Outsource

August 19, 2011 |

Dawn Evans, President and CEO of Sourcing Interests Group, interviews Jamie Liddell, Editor of Outsource Magazine, at the March 2011 SIG Global Sourcing Summit at the beautiful Ritz-Carlton, Amelia Island, Florida on his outsourcing predictions.

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Canadian outsourcing trends: June 2011 update

July 26, 2011 |

The Canadian outsourcing industry continues to grow in 2011 after an overall positive year in 2010. BPO registers a year-on-year (YOY) growth of 2.25 per cent whereas Hosting Services grows by 8.75 per cent. The CORE (Centre for Outsourcing Research … Read More

Legal Process Outsourcing in the new legal services landscape

June 30, 2011 |

In less than 5 months the Legal Services Act (LSA) comes into full effect with the official introduction of Alternative Business Structures (ABSs).  Since March 31, 2009, law firms in the UK have been able to become licensed as Legal … Read More

The World According to Steve

June 29, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


He’s a two-time presidential candidate, the editor-in-chief of one of the most influential publications on the planet, and one of America’s most respected political commentators – and … Read More

Interview: Deborah Kops,

May 20, 2011 |

Deborah Kops is the founder of and a member of the Outsource Editorial Board, as well as a regular online columnist for Outsource. At the 11th Annual European Shared Services & Outsourcing Week in Amsterdam, we spoke with … Read More

Q&A: Bill Huber, TPI

April 12, 2011 |

At March’s Sourcing Interests Group [SIG] Summit in Florida, Outsource met up with Bill Huber, Partner – CPO Services with sourcing advisory major TPI, who co-hosted one of the event’s Executive Roundtables. We tackled Huber – who is also on … Read More

Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?

April 1, 2011 |

You have probably seen the stories in the national press recently forewarning of an impending collapse of the internet. These articles claim that the internet is, quite simply, running out of space, due to the fact that the Internet Protocol … Read More

Arbitrage Now

March 31, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which organisations are best placed to make the very … Read More

Innovation takes two

March 21, 2011 |

As the outsourcing industry has matured, buyers and providers have gotten better at crafting solid contracts, transitioning smoothly, and managing delivery across significant geographic and cultural boundaries.  However, many customers continue to be disappointed by the lack of innovation or … Read More