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Outsource magazine: thought-leadership and outsourcing strategy | July 26, 2017

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UK

Of exit and Brexit

May 16, 2017 |

Outsourcing agreements come to an end, just as do some political treaties. What can those steering the perils of partition learn from each other?

There are few experiences as visceral as the turmoil of politics. As a British citizen, I … Read More

What are the benefits of outsourcing recruitment assessment for SMEs?

May 12, 2017 |

Recruitment is a serious matter for businesses of all sizes. It is a pricey process, both in terms of time and money. As such, we all enter into recruitment hoping to land an incredible employee who will add value to … Read More

Will the UK save £1.6bn on procurement after Brexit?

May 5, 2017 |

In its campaign against the UK’s continued membership of the European Union, ‘Vote Leave’ claimed that EU procurement rules, which govern the purchase of goods and services by public sector bodies, cost UK taxpayers £1.6bn a year. It also claimed … Read More

Brexit splits UK businesses over data law

May 4, 2017 |

As Brexit slowly begins to become a reality, there are worrying signs that British businesses are cancelling vital data protection reforms – in the mistaken hope that rules will change once the UK has left Europe.

The UK vote to … Read More

Is your supply chain free from human rights abuses?

May 2, 2017 | 1

A 2012 report by the International Labour Organization (ILO) estimated that nearly 21 million people worldwide are victims of forced labour, with the highest concentrations found in countries in central and southeastern Europe and in Africa. With complex global supply … Read More

The ‘gig economy’: from the margins to the mainstream

May 2, 2017 |

The ‘gig economy’ is a term that is hard to avoid nowadays. But what is it exactly and what does it mean for the outsourcing professional?

The so-called ‘gig economy’ is a term used to describe a labour market in … Read More

How retailers can drive sustainable savings through strategic sourcing

April 11, 2017 |

Growing economic uncertainty has seen many businesses look to procurement for a means to increase savings and ultimately drive growth. This is especially true in the retail industry where common issues include mounting costs, struggling suppliers, increased competition and expanding … Read More

EU GDPR: key actions you might still have time to take

April 7, 2017 |

In an effort to better protect its citizens’ data, the European Union will be implementing the General Data Protection Regulation – or GDPR – in May of 2018.

While we’re of the mindset that compliance isn’t always equal to security, … Read More

Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

Brexit: more March Madness

March 30, 2017 |

There’s a new twist on March Madness, at least in the United Kingdom’s IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future … Read More

The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

EDM Group Automates Mortgage Property Risk with Progress

March 7, 2017 |

Progress Corticon technology enables instant risk evaluation and loan decisions in seconds as opposed to days

BRACKNELL, United Kingdom–(BUSINESS WIRE)– Progress (NASDAQ: PRGS) today announced that EDM Group, a leading provider of digital mailroom services and digital transformation, has … Read More

Life Lessons: Kit Cox

January 16, 2017 |

Kit Cox is the founder and CEO of UK-based BPO software company Enate, and a long-time observer of and commentator upon the international outsourcing space. He’s also, now, the latest professional to come under the microscope of our Life Lessons … Read More

Life Lessons: Peter Dickinson

December 20, 2016 |

Peter Dickinson is a partner at international law firm Mayer Brown and co-leads their global Technology Transactions practice; he’s also a hugely respected thought leader and a regular contributor to Outsource, offering insight on a broad range of legal and … Read More

Will 2017 bring a new era of partnership in outsourcing?

December 19, 2016 |

I was thinking of what I could say about the outsourcing market at the end of 2016. My initial thoughts were about how I feel that the term itself is dying out. Companies are much more likely to be exploring … Read More

Live Wires #10: Climbing the RPA learning curve

December 2, 2016 | 1

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct … Read More