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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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UK

Call centre provider Garlands falls

November 30, 1999 |

Garlands, the largest call centre outsourcing firm in the UK’s north-east, has collapsed with the loss of over 1,100 jobs, it was announced last week. Administrators were appointed to take control of the company on May 17th, four months after … Read More

Equitable Life does BlackRock deal

November 30, 1999 |

Insurer Equitable Life has announced the appointment of investment manager BlackRock as a provider of risk and investment management services for its over 400,000 policyholders. The deal, announced at the beginning of this week, goes live in October this year … Read More

GNM outsources marketing design

November 30, 1999 |

Guardian News & Media, publisher of The Guardian, has announced that it is outsourcing “the production and delivery of its events marketing, advertising and sales support design and presentation work” to agency 999 Design. The transition will see much of … Read More

Custom apps focus for UK ITO

November 30, 1999 |

A survey released this week shows that custom applications top the agenda for outsourcing amongst IT directors in the UK. The study, carried out by Vanson Bourne on behalf of Spain-based outsource provider Valueshore, says that 61% of the 200 … Read More

Cloud awards shortlist revealed

November 30, 1999 |

The Cloud Computing World Forum, due to take place June 29th-July 1st at London’s Olympia, has announced the shortlist for the Cloud Computing World Series Awards 2010. The Awards will take place from 5.30pm on the first evening of the … Read More

Ofcom to crack down on silent calls

November 30, 1999 |

UK call centres will have to take greater precautions to prevent repeated silent calls to consumers and businesses, according to telecoms regulator Ofcom. The organisation is considering implementing measures including a ban on multiple calls to answer phones following a … Read More

Talent Show

November 30, 1999 |

Traditional recruitment methods – such as third-party agencies, specialist headhunting firms or basic print advertising – are time-consuming and costly. According to the market research firm Aberdeen Group, three-quarters of corporate spending goes on human capital assets, while labour costs … Read More

DHL Procurement Outsourcing set up

November 30, 1999 |

Deutsche Post DHL, the world’s largest logistics group, has launched a procurement outsourcing service to offer cost-savings to both public- and private-sector organisations through “transformational” outsourcing. The new entity – DHL Procurement Outsourcing – will be based in the UK … Read More

Share + Share Alike

November 30, 1999 |

Shared services is an idea already tried and tested by a number of large commercial organisations, but over the past few years it’s begun to catch on in the public sector as a way to cut costs. The basic principle … Read More

High Court Sends Contract Message

November 30, 1999 |

The High Court’s message to suppliers: “Agree a comprehensive contract before putting your foot to the pedal!”

A recent High Court ruling has provided another clear message to all suppliers of goods or services that it is vital to agree … Read More

UK General outsources claims

November 30, 1999 |

Insurer UK General is to outsource some of its claims processing to insurance solutions provider Direct Group. The deal, announced last week, covers basic motor-vehicle and commercial claims, and will see UK General staff currently processing claims at the insurer’s … Read More

Driving In My Car

November 30, 1999 |

The company car in the UK is a very emotional subject, declares Zafar Currimbhoy, analyst with market research firm Datamonitor. He can say that again! We all heart our company cars as the bumper stickers repeatedly remind us.

The company … Read More

Post-Election Thoughts (Part 1)

November 30, 1999 |

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, published next week), on sourcing in the post-election landscape, we conducted interviews with a wide range of players from across the UK’s outsourcing … Read More

Q&A: Jeff Wallbank, Kent Connects

November 30, 1999 |

Kent Connects, an innovative partnership between Kent County Council and other local authorities within the Kent and Medway areas, was set up in 2002 with the aim of bringing efficiency and effectiveness gains to the region through joined-up service provision. … Read More

Documentary Evidence

November 30, 1999 |

While the paperless office remains an elusive holy grail for most organisations, there are some sectors that are more document driven than others – such as finance, insurance, healthcare and manufacturing vertical industry markets.

According to a recent multi-disciplinary study … Read More

HGSL buys Careline Services

November 30, 1999 |

Hinduja Global Solutions (HGSL), a subsidiary of the Hinduja Group, has announced the acquisition of UK-based call centre and customer relationship specialist Careline Services – HGSL’s first such acquisition in the UK. No financial details of the deal have yet … Read More