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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Device mesh, imagination and the law

August 12, 2016 |

Only imagination limits the opportunities available from our rapidly connected world. It’s hard to think of a household product or work device that could not have some benefit from being connected to another application via the internet of things (IoT), … Read More

What Brexit might mean for the UK’s relationship with Poland – and its effect on outsourcing

August 9, 2016 |

With the United Kingdom set to leave the European Union, the impact on the Polish outsourcing market looks likely to be both positive and negative. The full extent on outsourcing is yet to be determined, but some predictions can be … Read More

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

July 22, 2016 |

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to … Read More

Brexit: a black swan with unexpected relevance for outsourcing contracts

July 12, 2016 | 2

Europe is in turmoil after Great Britain’s vote to leave the European Union. Those who now claim to know what will happen now – in outsourcing or in other areas – will make two big mistakes: First, they will show … Read More

The Legal View: Brexit (Part 1)

July 5, 2016 |

Nearly two weeks after the UK’s vote to leave the European Union (the ‘Brexit’), very little has become clear in terms of what this means for the country and the EU itself – and the sourcing and outsourcing space in … Read More

OPINION: Look away, look away, look away, Euroland!

July 1, 2016 |

Maybe Daniel Decatur Emmett will forgive me for “borrowing” some lyrics from his iconic 1850s American folk song, ‘Dixie’. I do this to encourage British business to look further afield for IT outsourcing services, as encouraged by Brexit. The USA … Read More

Brexit: the bulldog’s lonely bark

June 24, 2016 | 3

Like a huge minority of Britons I woke this morning deeply saddened by the news I had been dreading ever since the referendum on leaving the EU was announced: our four-decade-long participation in one of the most remarkable – and, … Read More

GDPR: is this about IT or resilience?

June 10, 2016 |

Levels of concern in business appear to be rising, as the date for the roll out of the new EU Data Protection regulations, known as GDPR, was announced (May 25, 2018, by the way). Social media were alight with comment … Read More

Outsourcing in the public sector: unnecessary fear?

May 26, 2016 |

Once more, the validity of outsourcing in the public sector has been brought into question. Just this week, the National Audit Office released a report on the UK government’s programme to transfer back-office functions to two shared services centres. The report … Read More

Culture gaps in a shrinking world

May 16, 2016 |

In so many ways the business world is smaller and more accessible in the modern era – a place where even tiny online companies can trade globally, where people travel for work as a matter of routine and where businesses … Read More

The reality of a paperless office

May 13, 2016 |

In April we celebrated Earth Day, “a movement that continues to inspire, challenge ideas, ignite passion and motivate people to action.” With the environment in mind, it seems fitting to address the realities of a paperless office, and how we … Read More

Robots: a possible solution to the UK’s National Living Wage dilemma?

May 6, 2016 | 1

2016 has presented the British labour market with some of the most worrying forecasts and challenging new laws the country has seen in a long time.

Halfway through March, George Osborne announced the Office for Budget Responsibility’s GDP growth forecast, … Read More

Q&A: Eleanor Winn, SIG & Outsource

May 6, 2016 |

At the start of this month, renowned British sourcing advisor Eleanor Winn took a giant leap away from familiar territory and into the unknown – in the form of a new role as Co-Head of EMEA (in the process barging … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

Employment fraud sinks ships, so give HR the data to keep your company buoyant

April 15, 2016 |

Staff turnover costs companies a shocking £4.13billion per year. Hiring the right people can make or break an organisation, and save thousands in turnover costs.

Dishonest employees are the silent threat from within organisations, and they are a small but … Read More

Right place, right time: the growth of the cloud contact centre market

April 1, 2016 |

Cloud-based contact centres have taken off in a big way. With business process outsourcers (BPOs) needing flexibility and scalability to respond quickly to changing conditions, the cloud is best placed to enable these desires.

The latest research from the Cloud … Read More