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Outsource magazine: thought-leadership and outsourcing strategy | July 21, 2017

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Case Studies & White Papers

DCG White Paper on Agile Estimation Using Functional Metrics

April 4, 2011 |

The term agile has come to mean many things to many people. The definitions and connotations range from how work is organized within a project to a description of the speed at which work is completed or alternately a … Read More

Pitney Bowes: The Invoicing Efficiency Gap

December 13, 2010 |

The cost of invoicing, inbound and outbound is a significant one and despite the potential to save money through automation and digitisation, there is still a relatively small take-up rate and in Europe a massive 28 billion invoices are … Read More

Aquira – a Client Case study

December 13, 2010 |

Aquira is a company that focuses on delivery – Delivery of results, delivery of improved performance, of reduced costs and ultimately delivery of improved profits.

This brief paper illustrates the issues, objectives and results of a project which Aquira … Read More

Capita backs high-volume scanning to deliver best practice

September 15, 2010 |

UK’s premier Business Process Outsourting company installs industry-leading ibml ImageTrac

In May 2006 Darren Diss, Scanning Bureau Manager at Capita Total Document Solutions, began his search for a solution to replace the company’s aging desktop scanners…

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CDS Global achives ImageTrac ROI in less than two months

September 15, 2010 |

In June 2008 CDS Global, an international mid-sized business process outsourcer (BPO) with operations located in the UK, USA, Canada and Australia, was approached with a major business opportunity that presented senior management with a significant throughput challenge. North … Read More

Océ Pfizer Case Study

September 8, 2010 |

How Océ Business Services’ document strategy helped Pfizer achieve best value from its Office Services

Pfizer Inc, the world’s largest research-based pharmaceutical company, discovers, develops, manufactures and markets prescription medicines in 9 therapeutic areas including oncology, cardiovascular, pain, … Read More

Why Green Business is Good Business – Environmental Sustainability

September 8, 2010 |

This white paper describes the increasing impact of environmental sustainability on production printing. It seeks to define sustainability and covers some of the trends, strategies and actions businesses can take to ensure that they are working with sustainable technology … Read More

Océ Dialogue Issue 1 2010

September 8, 2010 |

Issue 1, 2010 of Océ Dialogue, the magazine for Océ UK.

In this issue:

“Ethical credentials – How the credit crunch has revealed the truth behind businesses’ corporate responsibility”

“Get back to growth – Océ Dialogue explores what IPEX … Read More

Océ Dialogue Issue 2 2009

September 7, 2010 |

Issue 2, 2009 of Océ Dialogue, the magazine for Océ UK.

In this issue:

“Experience ultra speed – Océ presents the fastest digital duplex printer in the world: the Océ VarioPrint 6000 Ultra”

“Software partnerships – Why software partnerships … Read More

Op2i Outsourcing Survey 2008 Exec Summary

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

The Roadmap to Customer Loyalty

September 7, 2010 |

One of the main business objectives all over the world is how to grow in a cost-effective way. There has been a lot of talk over the past few years about word of mouth marketing and the positive impact … Read More

Building Customer Relationships Through Effective Service

September 7, 2010 |

A recent research report, commissioned by Oracle, which questioned 1,500 consumers and 250 contact centre managers, revealed a startling difference between what customer expectations are and the way businesses in the UK (and Europe) are dealing with them.

On … Read More

How can shared services support your business growth?

September 7, 2010 |

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white paper aims to fill. Our work … Read More

IT Outsourcing: Improve Your Efficiency Through Our IT Excellence

September 7, 2010 |

In recent history, almost every business enjoys advantages of outsourcing to a greater or lesser extent. Those organisations that consider IT as a strategic enabler of business enhancement and closely bind their business goals and IT strategies, have embraced … Read More

Op2i Outsourcing Survey Report

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

Customer Service – a necessary cost or profit opportunity?

September 7, 2010 |

In today’s highly competitive environment and period of recession businesses are faced with a difficult dilemma:they need to provide exceptional customer service, a critical differentiator that improves customer loyalty, whilst delivering a return on investment (RoI) that satisfies the … Read More