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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Op2i Outsourcing Survey Report

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

Customer Service – a necessary cost or profit opportunity?

September 7, 2010 |

In today’s highly competitive environment and period of recession businesses are faced with a difficult dilemma:they need to provide exceptional customer service, a critical differentiator that improves customer loyalty, whilst delivering a return on investment (RoI) that satisfies the … Read More