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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Firstsource

October 9, 2013 |

Firstsource is an innovative provider of customer-centric business process services. With a network of 47 delivery centres spread across the UK & Ireland, US, Philippines, India and Sri Lanka, Firstsource provides outsourced solutions to organisations in the Telecommunications & Media, … Read More

Rant & Rave

September 18, 2013 |

In the business process outsourcing industry we recognise that proving a level of service delivery is crucial to acquiring and retaining new customers. We have over 13 years of experience working with brands such as IBM, Atos, Getronics and HCL … Read More

IBM

July 15, 2013 |

Sourcing

The outsourcing market has been traditionally defined in terms of cost and efficiency. And those are still important expectations of any sourcing engagement. But a confluence of technology trends – including cloud, mobile, social and big data – is … Read More

Ariba

May 7, 2013 |

Ariba, Inc. is the world’s business commerce network. Ariba combines industry-leading cloud-based applications with the world’s largest web-based trading community to help companies discover and collaborate with a global network of partners.

Using the Ariba® Network, businesses of all sizes … Read More

Centrecom

May 7, 2013 |

Centrecom is a multi-lingual International Business Process Outsourcing (BPO) company offering back and front office services through our Contact Centre based in Luqa, Malta.

We know that our clients are unique both in their requirements and objectives, so we create … Read More

Box-it

April 29, 2013 |

Box-it is a market leader and innovator within the Document Management arena.  Service proposition covers all areas of document management to include secure document storage through 14 locations across the UK and Ireland, together with two large digital processing centres … Read More

Sitel

February 20, 2013 |

Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.

We are the leading global business process outsourcing provider of customer care and complementary back-office processes.

According to the Black Book of Outsourcing, Sitel is … Read More

Xchanging

February 6, 2013 |

What we are

Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do

Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values … Read More

Adetiq

January 7, 2013 |

Adetiq is the UK based industry expert in Document and Data Process Outsourcing (DPO); specialising in data entry, capture and processing, document scanning, archiving and indexing, online content and CMS administration, and back office functions. Adetiq provide end-to-end project management … Read More

Proxima

December 20, 2012 |

Proxima is a dynamic international provider of procurement outsourcing services, focused on redefining the function to drive greater business success.

At Proxima we approach things differently. Working closely with large organizations across North America and Europe, we improve business performance … Read More

Scorebuddy

December 18, 2012 |

Scorebuddy is Cloud Based Contact Centre Staff Quality Monitoring: a Simple Staff Scoring solution that replaces spreadsheets and documents helping contact centres score Calls, Emails or IM.

It will reduce review times, uncover actionable data and can be used to … Read More

KLB Group

December 7, 2012 |

KLB Group is the leading Purchasing and Supply Chain operational consultancy.

Vision :

Companies need to address three challenges : Focus their resources on their core business Reduce fixed costs Improve support function performance Additionally, support functions are becoming more … Read More

Hangzhou Municipal Foreign Trade & Economic Cooperation Bureau

November 14, 2012 |

Hangzhou was defined as the “China Service Outsourcing Demonstration City” in February 2009. It is also one of 21 software industry base cities in mainland China. It has currently formed the several industries including telecommunication, software, integrated circuit, digital TV, … Read More

The TOPS Partnership Group of Events, organised by Forum Events Ltd

November 12, 2012 |

The Outsourcing Partnership is a portfolio of events specifically organised for the most senior professionals within the outsourcing industry.

TOP events are designed purposely to condense the extensive process of sourcing, reviewing, comparing and finding new solution providers of … Read More

Obis Omni

October 3, 2012 |

Obis Omni

Who we are:

Information, Insight, Introductions

Our independence and knowledge of the BI and CPM marketplace uniquely positions us as the UK’s premier resource for practitioners seeking answers to their burning issues. And if you can’t find the … Read More

NewVoiceMedia

September 13, 2012 |

NewVoiceMedia enables businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Personal and efficient customer service is the lifeblood of any organisation and NewVoiceMedia’s ContactWorld and ContactWorld for Salesforce makes every customer interaction a … Read More