Webinar Invitation: 10 things high street winners did well in 2013 and how to optimise in 2014
What is it all about?
- Explore how customer service has become a key differentiator for consumers.
- Discover how retail brands are demanding better customer experience from call centres.
- See how a truly integrated multi-channel environment is possible.
- Hear more about how industry leaders offered outstanding customer experience in 2013.
- Learn what lessons can be applied for the winners in 2014.
- Learn how leading organisations deliver exceptional customer experience for their customers.
- Take away insight and practical lessons from 2013 and how to apply them.
- Find out how and what to plan 2014.
- Karl Brough, VP Marketing, Sitel,
- Mike Cooke, Analyst, Nelson Hall,
- Jamie Liddell, Editor, Outsource