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Outsource magazine: thought-leadership and outsourcing strategy | August 17, 2017

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Webinar Invitation: 10 things high street winners did well in 2013 and how to optimise in 2014

Outsource Magazine

MPU-SITEL

 

What is it all about?
  • Explore how customer service has become a key differentiator for consumers.
  • Discover how retail brands are demanding better customer experience from call centres.
  • See how a truly integrated multi-channel environment is possible.
  • Hear more about how industry leaders offered outstanding customer experience in 2013.
  • Learn what lessons can be applied for the winners in 2014.

Why attend?

  • Learn how leading organisations deliver exceptional customer experience for their customers.
  • Take away insight and practical lessons from 2013 and how to apply them.
  • Find out how and what to plan 2014.
Speakers?
  • Karl Brough, VP Marketing, Sitel,
  • Mike Cooke, Analyst, Nelson Hall,
  • Jamie Liddell, Editor, Outsource

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