Webinar Invitation: Customer Relations Trends to Watch in 2014 in association with Sitel
- On September 2, 2013
Do you work in or around customer relations? If so, you won’t want to miss our exclusive webinar ‘Customer Relations Trends to Watch in 2014’, in which Outsource editor Jamie Liddell is joined by Andrew Kokes, VP Global Product Management at Sitel, to peer into the future…
We’ll be asking some big questions about what’s ahead for the space:
- Why will omni-channel replace all multi-channel activity?
- Is email dying and what will replace it?
- How can you meet increasing customer demand to answer their social media posts
And, of course, you can put your own queries to the speakers to get some expert help with the challenges you’re facing in your organisation – and help direct the conversation with your own points, and input via our polling facility.