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Outsource magazine: thought-leadership and outsourcing strategy | August 19, 2017

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Webinar Invitation: How customer engagement strategies can transform financial services

Outsource Magazine
May 1, 2014 @ 1:00 pm – 2:00 pm




Exclusive Outsource webinar In association with Canon

Who should attend

Senior executives responsible for specifying, leading or delivering excellent customer experiences in financial services communications.
Directors and Heads of marketing, operations, customer service and sales teams in financial services organisations will derive real value from attending.


Why you should attend

* Explore how customer-centric practices are changing in financial services.
* Learn how leading organisations are building expertise and transforming processes to drive improved customer engagement and ensure agile implementation to drive customer value.
* Listen to industry leaders and Canon experts illustrate how they are setting goals and targets for Customer Centric Management (CCM), overcoming barriers and defining the right metrics and outcomes.
* Benchmark your organisation’s performance with peers and exchange opinions live with exclusive access to in-depth primary research findings.
* Enhance customer value via improved and faster decision-making.

Facilitated by Jamie Liddell, Editor of Outsource, with experts from Canon,(Steve Berney, Head of Business Transformation, Darian Sims, Head of Marketing, EMEA) and a senior client, this interactive webinar will be both informative and revealing.


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