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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Webinar Invitation: How sassy is your customer support?

Outsource Magazine
September 16, 2014 @ 2:00 pm – 3:00 pm


Join this Outsource webinar, in association with Centrecom, to explore how innovative and fast-growing organisations are seizing the potential of outsourcing critical customer support functions. Done well, it enables high-quality interactions across all channels consumers use when interacting with an organisation while providing flexibility to scale up or down.

This is achievable via a shared agent environment where overhead costs are shared, overall costs are reduced and clients can choose to pay a simple flat rate per call or predictable monthly fee to aid budgeting and cash flow.

Who should attend:

  • Any organisation with a sizeable and growing customer support need
  • Senior executives and leaders of SME’s and start-ups open to exploring new delivery models
  • Any business leader interested in accessing superb quality customer support in an affordable and budget-certain package


Panelists include:

  • Tiago Aprigio, Head of Marketing, Centrecom
  • Nadia Pace, Chief Commercial Officer – All Care Insurance Limited
  • Jamie Liddell, Editor, Outsource

Register here!

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