Webinar Invitation: How sassy is your customer support?
Join this Outsource webinar, in association with Centrecom, to explore how innovative and fast-growing organisations are seizing the potential of outsourcing critical customer support functions. Done well, it enables high-quality interactions across all channels consumers use when interacting with an organisation while providing flexibility to scale up or down.
This is achievable via a shared agent environment where overhead costs are shared, overall costs are reduced and clients can choose to pay a simple flat rate per call or predictable monthly fee to aid budgeting and cash flow.
Who should attend:
- Any organisation with a sizeable and growing customer support need
- Senior executives and leaders of SME’s and start-ups open to exploring new delivery models
- Any business leader interested in accessing superb quality customer support in an affordable and budget-certain package
- Tiago Aprigio, Head of Marketing, Centrecom
- Nadia Pace, Chief Commercial Officer – All Care Insurance Limited
- Jamie Liddell, Editor, Outsource