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Outsource magazine: thought-leadership and outsourcing strategy | August 18, 2017

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  • On October 9, 2013

Firstsource is an innovative provider of customer-centric business process services. With a network of 47 delivery centres spread across the UK & Ireland, US, Philippines, India and Sri Lanka, Firstsource provides outsourced solutions to organisations in the Telecommunications & Media, Banking, Financial Services & Insurance and Healthcare industries.

The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service, help clients not only improve customer satisfaction but also reduce operational costs, achieve process improvements, and transform their businesses to enable them to meet economic, business and operational challenges.

Driven by a rightshore delivery model, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications in order to ensure delivery excellence.


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