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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

Outsourcing Nightmares: outsourcing no-nos – and how to avoid them

November 4, 2014 |

The vast majority of mistakes made when outsourcing can easily be avoided if a company prepares properly at the outset, has realistic expectations of what sourcing can achieve and engages with potential service providers in an organised and methodical way … Read More

Outsourcing Nightmares: five reasons outsourcing fails

November 4, 2014 |

1. Lack of clear vision and objectives Often companies enter into sourcing without a clear vision or objectives for what they aim to achieve. This is like getting in your car without knowing where you are going. Often it leads … Read More

Outsourcing Nightmares: dire advice…

November 4, 2014 |

What’s the worst piece of advice you’ve been given during your career in outsourcing?

Ashutosh Agarwal Co-Founder, Director at Catacient Consulting Private Ltd. A CIO once confided and shared the worst advice he thought he had received : “Go with … Read More

Outsourcing Nightmares: common outsourcing calamities

November 4, 2014 |

What are the most common mistakes companies make when outsourcing?

Joanna Swash Commercial Director, Moneypenny Not preparing in-house staff for the change. People generally don’t like change. We are creatures of habit and any suggestion of doing things slightly differently … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Outsourcing Nightmares

November 4, 2014 |

When outsourcing works it can transform businesses and boost bottom lines to the top of the world. When it doesn’t, however… Ugh. The road to Hell, it is said, is paved with poorly planned and executed outsourcing deals. They’re usually … Read More

Joint Innovation Culture In Outsourcing

November 4, 2014 |

My role over the last few years has been to drive joint innovation activities with IBM’s IT outsourcing clients in the UK and Ireland. This involves all sorts of things – from running one-off innovation workshops and online ideas events … Read More

Navigating Innovation: The First Three Steps

October 29, 2014 |

Innovation is the zeitgeist of outsourcing today (as the Summer 2014 edition of Outsource made clear). With budgets tight, and technology bringing new options and tools into play, everyone is trying to succeed by doing things differently. However, Aecus’ research … Read More

Share your thoughts on innovation (and maybe win an HP tablet…)

October 22, 2014 |

From an overused cliché to a driver that impacts processes, organisations, industries or society, ‘innovation’ strikes many different chords.

But the fact remains that innovation seems to be very important to businesses of all types. Organisations today are under constant … Read More

Is your offshore research partnership in good hands?

October 14, 2014 |

It is people who create effective relationships…or destroy them. And this certainly holds true for research offshoring partnerships. No doubt research offshoring relationships need to have robust institutional and process frameworks at their base. You need a comprehensive contract, service … Read More

The big HR big data challenge

September 25, 2014 |

Despite the hype surrounding big data, its true potential is still becoming apparent across the business world, as the implications of the limitless storage capacity of the cloud start to hit home. This is no less true for the HR … Read More

Q&A: Richard Cooper, Technology Trust

September 1, 2014 |

Richard Cooper is Director of Programmes for Technology Trust, an organisation set up to help charities gain access to and exploit the latest technology to further their missions. We got together with Richard to get his thoughts on how the … Read More

NBA Q&A: Carl Churchill, NetPay Merchant Services

August 27, 2014 |

Carl Churchill is the Managing Director of NetPay Merchant Services. His organisation has been chosen as a finalist in the BlackBerry Business Enabler of the Year category at the 2014 National Business Awards; as part of Outsource‘s partnership with the … Read More

TOP TEN: Biggest Lies in Outsourcing

August 18, 2014 | 2

In an ideal world everyone would be scrupulously honest, willing to shine a light on their own shortcomings, and engage with a partner on an entirely frank and open basis. But this is not an ideal world… For the latest … Read More