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Outsource magazine: thought-leadership and outsourcing strategy | April 28, 2017

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IT

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TOP TEN: Outsourcing Solo Artists

March 3, 2017 |

Having previously covered the best outsourcing hip-hop artists and rock bands, we thought it was high time our Top Ten series returned to the music industry – this time, with a look at some of the greatest and most influential solo … Read More

What your suppliers aren’t telling you (and why you should worry)

February 27, 2017 |

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases.

According to a … Read More

Contracting for emerging technologies: change with the changes

February 20, 2017 |

Emerging technology services have revolutionised the sourcing industry. These disruptive technologies like autonomics, interface technologies, big data analytics and other computing technologies have permitted smaller companies to successfully challenge established incumbent businesses. Specifically, as incumbents focus on improving their products … Read More

The future of outsourcing: through 2017 and beyond

February 6, 2017 |

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect … Read More

Spring 2017 Writing Competition: WIN a place at SIG University (and more)!

February 3, 2017 |

Are you a budding sourcing/outsourcing thought leader looking for an audience for your game-changing thoughts? Well, by a tremendously felicitous coincidence, Outsource is seeking fresh talent, so put your creative hats on and get ready for global fame, by entering … Read More

Do you need a sales tune-up – or an overhaul?

January 31, 2017 |

Last October I attended the Sourcing Industry Group (SIG) Global Summit in Carlsbad, California – an event I have attended more than 40 times over the last 25 years. Why? Because professionally, it is truly worth the time and treasure required. … Read More

Artificial intelligence and the insurance industry: the journey has just begun

January 23, 2017 | 1

By virtue of the risk adverse nature of the insurance sector, the sector has not been considered to be at the vanguard in terms of the adoption of new technologies.

However, the recent announcement that Fukoku Mutual Life Insurance is … Read More

Digital strategies without the hype: fundamentals for effective implementation

January 19, 2017 |

Undoubtedly, digital has huge potential: to fundamentally transform the business operating model; to unlock the “impossible challenge”; to greatly accelerate change; and to intimately connect a company to its customers in real time. However, digital can also expose a company’s … Read More

Life Lessons: Kit Cox

January 16, 2017 |

Kit Cox is the founder and CEO of UK-based BPO software company Enate, and a long-time observer of and commentator upon the international outsourcing space. He’s also, now, the latest professional to come under the microscope of our Life Lessons … Read More

Black swans – and the price we’re paying today

January 16, 2017 |

The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused; intrinsically able to deliver on all promises made. As with any journey, bumps and roadblocks are … Read More

Forecast is cloudy for the 2017 Enterprise IT landscape

January 13, 2017 |

Cloud has been both an exciting and disruptive force in the technology market for the last decade. It has acted as a critical enabler for a host of other influential technologies and this will continue and accelerate in 2017.

Compliance … Read More

Life Lessons: Gautam Singh

January 6, 2017 |

Gautam Singh is the co-founder and CEO of The Smart Cube, a global analytics company. A first-generation immigrant who worked and built his way up to become the head of a respected international organisation, he’s full of Life Lessons – … Read More

Q&A: Danny Ertel, Vantage Partners

December 26, 2016 |

Danny Ertel is co-founder and Partner at Vantage Partners, a global consultancy firm that’s exerted a fair degree of influence over the evolution of the sourcing space as we know it – not least thanks to the thought leadership of … Read More

Life Lessons: Peter Dickinson

December 20, 2016 |

Peter Dickinson is a partner at international law firm Mayer Brown and co-leads their global Technology Transactions practice; he’s also a hugely respected thought leader and a regular contributor to Outsource, offering insight on a broad range of legal and … Read More

Q&A: Alejandro Camino, Softtek

December 14, 2016 |

Alejandro – Alex – Camino is the CMO of Mexico-based IT provider Softtek, and a prominent and increasingly influential thought leader in the Western Hemisphere’s nearshore sector (including playing a key role in the development and growth of theLatAm Alliance). … Read More

How to minimise massive turnover of IT professionals

December 13, 2016 | 1

The IT and tech sectors have long suffered from an epidemic of high turnover rates, shared by businesses that are great at acquiring, but terrible at retaining, these professionals. Prior research has found that factors such as low job satisfaction, … Read More