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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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IT

View all articles on IT and IT Outsourcing (ITO)

Brexit: more March Madness

March 30, 2017 |

There’s a new twist on March Madness, at least in the United Kingdom’s IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future … Read More

The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

EDM Group Automates Mortgage Property Risk with Progress

March 7, 2017 |

Progress Corticon technology enables instant risk evaluation and loan decisions in seconds as opposed to days

BRACKNELL, United Kingdom–(BUSINESS WIRE)– Progress (NASDAQ: PRGS) today announced that EDM Group, a leading provider of digital mailroom services and digital transformation, has … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

The ‘mid-market reality check’: what are the real procurement priorities for UK medium-sized businesses in 2017?

March 6, 2017 |

There always seems to be plenty of commentary around what’s driving innovation and growth in both large enterprises and startups. By comparison, the mid-market seems slightly neglected; this seems an oversight given the crucial role it plays in the UK … Read More

Outsourcing realities: what business executives need to know

March 6, 2017 |

Congratulations! It’s been three years since you decided to outsource accounts payable. Or, accounts receivable, or customer care, or payroll, or HR, or procurement, or any one of a dozen business process functions typically outsourced, in part or in full. … Read More

TOP TEN: Outsourcing Solo Artists

March 3, 2017 |

Having previously covered the best outsourcing hip-hop artists and rock bands, we thought it was high time our Top Ten series returned to the music industry – this time, with a look at some of the greatest and most influential solo … Read More

What your suppliers aren’t telling you (and why you should worry)

February 27, 2017 |

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases.

According to a … Read More

Contracting for emerging technologies: change with the changes

February 20, 2017 |

Emerging technology services have revolutionised the sourcing industry. These disruptive technologies like autonomics, interface technologies, big data analytics and other computing technologies have permitted smaller companies to successfully challenge established incumbent businesses. Specifically, as incumbents focus on improving their products … Read More

The future of outsourcing: through 2017 and beyond

February 6, 2017 |

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect … Read More

Spring 2017 Writing Competition: WIN a place at SIG University (and more)!

February 3, 2017 |

Are you a budding sourcing/outsourcing thought leader looking for an audience for your game-changing thoughts? Well, by a tremendously felicitous coincidence, Outsource is seeking fresh talent, so put your creative hats on and get ready for global fame, by entering … Read More

Do you need a sales tune-up – or an overhaul?

January 31, 2017 |

Last October I attended the Sourcing Industry Group (SIG) Global Summit in Carlsbad, California – an event I have attended more than 40 times over the last 25 years. Why? Because professionally, it is truly worth the time and treasure required. … Read More

Artificial intelligence and the insurance industry: the journey has just begun

January 23, 2017 | 1

By virtue of the risk adverse nature of the insurance sector, the sector has not been considered to be at the vanguard in terms of the adoption of new technologies.

However, the recent announcement that Fukoku Mutual Life Insurance is … Read More

Digital strategies without the hype: fundamentals for effective implementation

January 19, 2017 |

Undoubtedly, digital has huge potential: to fundamentally transform the business operating model; to unlock the “impossible challenge”; to greatly accelerate change; and to intimately connect a company to its customers in real time. However, digital can also expose a company’s … Read More

Life Lessons: Kit Cox

January 16, 2017 |

Kit Cox is the founder and CEO of UK-based BPO software company Enate, and a long-time observer of and commentator upon the international outsourcing space. He’s also, now, the latest professional to come under the microscope of our Life Lessons … Read More

Black swans – and the price we’re paying today

January 16, 2017 |

The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused; intrinsically able to deliver on all promises made. As with any journey, bumps and roadblocks are … Read More