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Outsource magazine: thought-leadership and outsourcing strategy | June 27, 2017

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Avoiding the car crash: cultural diversity in change management

June 3, 2011 | 1

You’re riding in a car driven by a close friend. He hits a pedestrian. You know he was going at 35 miles an hour in an area where the restriction is 20. There are no witnesses. His lawyer says that … Read More

Robert Solow: innovation, technology – and math! – make all the difference

June 2, 2011 | 1

Common sense tells us that businesses grow when they innovate. And that those with the most amount of innovation benefit the most.

It was Robert Solow, the 1987 Nobel laureate in economic sciences, who made the revolutionary connection between innovation … Read More

Legal process outsourcing: a regulatory update

June 1, 2011 |

(This article was first published in the Law Society’s May 2011 Risk & Compliance newsletter)

As far as the legal process outsourcing world in the UK is concerned, March and April have been busy months as we get closer to … Read More

Interview: Tim Minahan, Ariba

May 27, 2011 |

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company’s clients are helping drive innovation both within and beyond their relationships with Ariba … Read More

PEX – Process Excellence Network

May 26, 2011 |

Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners.

Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), … Read More

Is the government biting its nose off to spite its face?

May 19, 2011 |

It’s been a tough week for those of us with a vested interest in the outsourcing industry – and not just because of the difficulty of returning to work after the recent spate of Bank Holidays!  Instead, those who had … Read More

Tailoring governance to suit the deal

May 18, 2011 |

In our practice, we are thrilled to see more and more attention being paid to good governance and relationship management early on, during the negotiations of outsourcing arrangements. More companies are adding governance- and relationship management-related provisions to their contracts, … Read More

Innovation: a hoary old scab, or something worth talking about?

May 17, 2011 |

I have to say, my first reaction when innovation was suggested as a topic worth exploring was, “Oh for goodness sake, why on earth would anyone want to pick at this hoary old scab again?  Haven’t we heard it all … Read More

John Nash, Robert Axelrod, Game Theory and the art of playing nice

May 16, 2011 |

Next up in my series of columns about the great academic thought leaders who were seminal in the development and success of modern outsourcing are two one of my favorite game theorists, the mathematician and Nobel laureate John F. Nash, … Read More

Interview: Tom Bangemann, The Hackett Group

May 13, 2011 |

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at global trends in outsourcing; the … Read More

A framework for outsourcing success: a 5-step continuum

May 12, 2011 |

Before an organisation begins building an outsourcing framework it must first decide that outsourcing is a viable alternative and that all other options have been thoroughly reviewed. Outsourcing is complex, time-consuming, and at times even a career-killer. There is no … Read More

Outsourcing and The Art of War

May 9, 2011 |

A response to my last column, by a well-respected and eminent client friend, prompts us to think about the level of due diligence an outsourcing provider needs to undertake before signing a contractual commitment to deliver a service.  The message … Read More

Public procurement rules and outsourcing in the EU – time for change?

May 6, 2011 |

The EU Commission published a Green Paper in January 2011 seeking views on modernisation of the much criticised EU public sector procurement regulation regime.  The period for consultation expired on 18 April and it will be interesting to see whether … Read More


April 26, 2011 |

The Shared Services & Outsourcing Network (SSON) is the largest and most established community for over 65,000 shared services and outsourcing professionals. We provide a global forum, online as well as on-site at our events, in which leading experts and … Read More

Buyers with magnifying glasses: security inside outsourcing relationships

April 26, 2011 |

This column originally appeared in Outsource Magazine Issue #23 Spring 2011 as part of the lead article “Safe and Sound”. To read the full article, click here.

From a buyer’s perspective, the labyrinth created by outsource partnerships is a tangled … Read More

Can Legal Process Outsourcing lessen the overworked corporate legal department’s compliance risks?

April 26, 2011 |

(This month this column is written by a guest author, Erin Conroy, Director of Legal Solutions at Integreon, and Contract Management Subject Matter Expert, who examines whether outsourcing can lessen an overworked corporate legal department’s compliance risk.)

Corporate legal departments … Read More