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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Post-Election Thoughts (Part 1)

November 30, 1999 |

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, published next week), on sourcing in the post-election landscape, we conducted interviews with a wide range of players from across the UK’s outsourcing … Read More

Call centre provider Garlands falls

November 30, 1999 |

Garlands, the largest call centre outsourcing firm in the UK’s north-east, has collapsed with the loss of over 1,100 jobs, it was announced last week. Administrators were appointed to take control of the company on May 17th, four months after … Read More

Cloud awards shortlist revealed

November 30, 1999 |

The Cloud Computing World Forum, due to take place June 29th-July 1st at London’s Olympia, has announced the shortlist for the Cloud Computing World Series Awards 2010. The Awards will take place from 5.30pm on the first evening of the … Read More

AECOM wins US Army, road deals

November 30, 1999 |

California-based AECOM Technology has announced the award of a design and planning contract by the US Army Corps of Engineers worth over $21 million (£14.6m). The deal covers the new US Army Pacific Command & Control Facility Complex in Fort … Read More

IBM to buy Sterling Commerce

November 30, 1999 |

IBM has announced it is to purchase Sterling Commerce from AT&T in a cash deal worth $1.4 billion (£976m). The acquisition will “expand IBM’s ability to help organizations create more intelligent and dynamic business networks by simplifying and automating the … Read More

Syntel launches Chennai facility

November 30, 1999 |

US-based provider Syntel has announced the creation of a 29-acre, 10,000-staff IT Special Economic Zone in Chennai, India. The multi-phase project is scheduled for completion in two years, with Syntel investing in excess of $50 million (£34.3m), and was inaugurated … Read More

Q&A: Ian McDonald, Symbian Fdtn

November 30, 1999 |

Ian McDonald is the founder and director of Next Gen IT, a blog focusing on developments and evolution in corporate IT with a particular focus on cloud technology. He is also the Global Head of IT for the Symbian Foundation, … Read More

Managing Culture When Outsourcing

November 30, 1999 |

Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations.

On paper, outsourcing customer services, IT, or back office functions should save time and money.  However, many organisations have found, managing … Read More

Five Keys to Managed Learning Services

November 30, 1999 |

Peg Albert, Global Director of Marketing & Communications for Raytheon Professional Services, looks at how to increase your return on investment from a training provider.

CEOs oversaw the spending of $104.3 billion for the training of employees, dealers, customers and … Read More

Ofcom to crack down on silent calls

November 30, 1999 |

UK call centres will have to take greater precautions to prevent repeated silent calls to consumers and businesses, according to telecoms regulator Ofcom. The organisation is considering implementing measures including a ban on multiple calls to answer phones following a … Read More

Nasscom prepares for US lobbying

November 30, 1999 |

Indian IT/ITES association Nasscom is to attend the Global Services Summit in Washington, DC on September 22 to make the case for an outsourcing-friendly immigration policy to the Obama administration, the Indian press reported this week. Delegates from a number … Read More

DHL Procurement Outsourcing set up

November 30, 1999 |

Deutsche Post DHL, the world’s largest logistics group, has launched a procurement outsourcing service to offer cost-savings to both public- and private-sector organisations through “transformational” outsourcing. The new entity – DHL Procurement Outsourcing – will be based in the UK … Read More

Top Three Workforce Training Trends

November 30, 1999 | 1

By Tracy Cox, Director of Performance Consulting for Raytheon Professional Services, LLC

A Time of Unprecedented Change

Isaac Asimov once said, “The only constant is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible … Read More

HGSL buys Careline Services

November 30, 1999 |

Hinduja Global Solutions (HGSL), a subsidiary of the Hinduja Group, has announced the acquisition of UK-based call centre and customer relationship specialist Careline Services – HGSL’s first such acquisition in the UK. No financial details of the deal have yet … Read More

Custom apps focus for UK ITO

November 30, 1999 |

A survey released this week shows that custom applications top the agenda for outsourcing amongst IT directors in the UK. The study, carried out by Vanson Bourne on behalf of Spain-based outsource provider Valueshore, says that 61% of the 200 … Read More

Q&A: Dylan Roberts, Leeds CC

November 30, 1999 |

At SmartGovLive 2010  one of the most eagerly anticipated sessions was a panel debate addressing the question “G-cloud? Is this the future for public sector IT?” Taking part was Dylan Roberts, the CIO of Leeds City Council who’s won plaudits … Read More