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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

Is RPA a roadblock to digital transformation? What CIOs need to know

April 3, 2017 | 2

Robotic process automation (RPA) is all the rage these days, and with good reason. Software bots that replicate the way humans perform repetitive, rule-based tasks are driving significant cost savings and productivity increases. For as little as $10,000 a year, … Read More

Here and elsewhere…

March 31, 2017 |

As well as having this column here, for the last couple of months I have also been writing a blog on the Sourcing Industry Group (SIG) website (www.sig.org) and I thought it was about time I introduced Outsource readers to … Read More

Brexit: more March Madness

March 30, 2017 |

There’s a new twist on March Madness, at least in the United Kingdom’s IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future … Read More

The future of retail outsourcing: Amazon versus Walmart

March 27, 2017 |

Wow! Isn’t it amazing how quickly things change? In the early 2000s, the very pinnacle of outsourcing was Walmart. Walmart didn’t outsource its own operations. Instead, it made history by working with offshore suppliers, introducing American consumers to low-cost Chinese … Read More

Paul J. Zak: doing the math on trust

March 27, 2017 | 1

Paul J. Zak is answering age-old questions about the evolutionary and scientific – actually neuroscientific – basis for identifying and establishing trust. For example, why do people trust each other in the first place? Is there a natural inclination to … Read More

The future of outsourcing is clear: trust me

March 27, 2017 |

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new … Read More

The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

EDM Group Automates Mortgage Property Risk with Progress

March 7, 2017 |

Progress Corticon technology enables instant risk evaluation and loan decisions in seconds as opposed to days

BRACKNELL, United Kingdom–(BUSINESS WIRE)– Progress (NASDAQ: PRGS) today announced that EDM Group, a leading provider of digital mailroom services and digital transformation, has … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

The ‘mid-market reality check’: what are the real procurement priorities for UK medium-sized businesses in 2017?

March 6, 2017 |

There always seems to be plenty of commentary around what’s driving innovation and growth in both large enterprises and startups. By comparison, the mid-market seems slightly neglected; this seems an oversight given the crucial role it plays in the UK … Read More

Outsourcing realities: what business executives need to know

March 6, 2017 |

Congratulations! It’s been three years since you decided to outsource accounts payable. Or, accounts receivable, or customer care, or payroll, or HR, or procurement, or any one of a dozen business process functions typically outsourced, in part or in full. … Read More

TOP TEN: Outsourcing Solo Artists

March 3, 2017 |

Having previously covered the best outsourcing hip-hop artists and rock bands, we thought it was high time our Top Ten series returned to the music industry – this time, with a look at some of the greatest and most influential solo … Read More

Unlocking the value of Accountable Care Organizations by choosing the right contractual approach

February 27, 2017 |

“There has got to be a better way!” That’s the common lament from all aspects of the healthcare industry from providers, payers, and patients alike when talking about the relationship between those three parties. It not unusual to hear complaints … Read More

OPINION: Design thinking should be life-centric…

February 27, 2017 |

As the drone flew over the factory in North Carolina and captured pictures and videos both inside and outside the factory, little did the company whose factory was being photographed realise that their practices would be questioned. Here is a … Read More

What your suppliers aren’t telling you (and why you should worry)

February 27, 2017 |

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases.

According to a … Read More