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Outsource magazine: thought-leadership and outsourcing strategy | April 28, 2017

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Business Platforms

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

As the cloud model evolves, how businesses use cloud technologies, and what offerings are developed by service providers desperate to stay in the game, become increasingly prominent questions. In … Read More

Trends in Outsourcing Governance and Relationship Management

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Organisations around the globe have increasingly realised the importance of a robust governance model as a critical component deciding the success or failure of outsourcing engagements.  Despite the great … Read More

Smart Intelligence

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Optimised business intelligence is indispensable – it’s need-to-know, and you need to know… We got together with two practitioners at the frontline of Eastern Europe’s largest IT services provider … Read More

Who’s Bribing Whom?

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

What have tickets to the men’s Olympic 100m final got to do with outsourcing?  While this may sound like the opening line to a bad joke, it is actually … Read More

Taking the Chair

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Earlier this year Rajendra ‘Raji’ Pawar, co-founder and chairman of IT services organisation NIIT, took on another chairmanship: that of the Executive Council of NASSCOM for the year 2011-12. … Read More

TOP TEN: Optimal Procurement Outsourcing

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Procurement outsourcing, which has been predicted for many years to take off, is finally moving into the mainstream. More and more large organisations are waking up to the fact … Read More

Rigorously Agile

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Agile methodologies are currently a major trend in software development projects and already are discussed for other types of services as well. Being a supporter of the values and … Read More

Public Sector Roundtable: To Share, or Not to Share?

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

As government-imposed cuts continue to impact upon the UK’s public sector, more and more voices are being raised in support of the shared services model – while an increasingly … Read More

New Worlds

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions and the relative slowdown in traditionally core … Read More

Cracking the Wip

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Rajan Kohli is Wipro Technologies’ CMO, responsible for developing – and protecting – one of the most prominent brands in international outsourcing. Outsource got together with Rajan over the … Read More

Racking Up The Wins

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

In the finest tradition of tech giants, Rackspace started life in a garage in San Antonio. It now serves over 130,000 customers globally and is one of the biggest … Read More

Predicting the Success of a Public-Private Partnership (Part 1)

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Being a public service delivery organisation means that you are constantly caught between a rock and a hard place. Demand for service almost always outstrips the capacity for delivery. … Read More

OPINION: The Erosion of Good Business

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

When given the opportunity to have an anonymous rant, the choice of topic soon became all-consuming. Britain’s terrible weather? ‘Popular’ music? My one-year-old son’s ability to create Jackson Pollock-esque … Read More

Making Contact

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

The word “revolutionary” is bandied about extremely liberally, and frequently inappropriately, in business – but the impact of technology upon customer service over the last few decades certainly fits … Read More

Trust Me… I’m an Outsourcer

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Not a day goes by without trust being mentioned as a critical factor in outsourcing relationships. Analysts and certainly vendors have proclaimed the partnership approach as the Holy Grail … Read More

Knowledge Sustainability for Outsourced Professionals

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

For organisations in expensive developed labour markets looking to reduce costs, pool expertise and benefit from either third-party outsourcing or shared services, the unbundling of professional and administrative services … Read More