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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Martin Conboy at the IOS

October 24, 2011 |

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October 2011…

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The big switch to smart service

October 24, 2011 |

With some organisations taking up to 70 million calls a year, and with workforces of close to 10,000 agents, outsourcers continue to be selected on the basis of their expertise in technology, process capability and forecasting customer contact.

With cooperation … Read More

Machine-to-Machine: another white elephant or a big leap forward? (Part 1)

October 20, 2011 |

I started researching this series of articles on Machine-to-Machine (M2M) a while ago and, while fascinating, it’s been a bit of a labyrinth; I’ve been following something of a twisting path to get to some pretty interesting answers.

Given I … Read More

Outsourcing and the new talent-centric HR approach

October 20, 2011 |

Last month we held our HR Directors Annual Symposium which saw leading figures in the HR profession come together from around the globe to discuss this year’s topic, ‘Redefining Business Value Through a Talent Centric Approach’; and the debate certainly … Read More

Motivating staff across the festive season

October 19, 2011 |

Businesses need all their key people and stakeholder groups to be fully engaged. This is particularly relevant in the run up to Christmas, which offers a chance not only to squeeze every last bit of effort and revenue from the … Read More

Principles for engaging a supplier: one perspective

October 18, 2011 |

It occurred to me that I’ve spent a lot of time representing the sell side of the outsource equation, and that it would be good to get some buy-side perspective. So, when I was speaking to Cal Ambrosy (manager of … Read More

Open Public Services White Paper: a golden opportunity for outsourcers?

October 17, 2011 |

Outsourcing has long been an effective method of streamlining businesses and cutting costs, and in times of austerity, its importance once again comes to the fore.  But while the private sector has benefitted from outsourcing for many years, encroachment into … Read More

Change management today: best practices for the modern enterprise

October 14, 2011 |

I. Introduction: Preparing for change

In a world that is evolving faster than ever, change often seems both out of reach and hard to swallow. More specifically, changing the way people in an organisation work almost always requires changes in … Read More

Total HR

October 13, 2011 |

Total HR is a part of Brain Source Corporation (

Total HR specializes in management of large-scale HR projects for multinational companies in Eastern Europe and CIS.

Our main benefit is that we possess our own network of regional offices throughout Ukraine and CIS as … Read More

The digital workplace: think strategically, act tactically

October 13, 2011 |

Managing the digital workplace brings some tough challenges, and calls for a mixture of clear strategic thinking combined with pragmatism about how employees respond to the changes you envisage. Most knowledge work does not happen within processes but is more … Read More

Umair Haque: The art of being disruptive and constructive

October 13, 2011 |

Do you suspect that there’s something wrong or at least severely amiss with modern capitalism, and by extension the way we outsource, think about value, construct our supply chains and do business? Can’t quite put it into words and context? … Read More

We ALL outsource something…

October 13, 2011 |

When people ask what I do for a living, and I reply that I work for SIG, an organisation that provides networking opportunities and the sharing of thought leadership for people in sourcing and outsourcing… One of two things happens. … Read More

Steve Forbes, Chairman of Forbes Media Discusses the Global Economy with SIG CEO, Dawn Evans

October 11, 2011 |

Dawn Evans, President and CEO of SIG sits down with Steve Forbes, Chairman of Forbes Media and Editor in Chief of Forbes Magazine at the March 2011 SIG Global Sourcing Summit for a frank discussion about the global economy

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Measure what matters to achieve outsourcing success

October 10, 2011 | 2

We often think of service level agreements and metrics as a key way to hold the service provider accountable for meeting its contractual obligations. But the purposes of metrics can go well beyond “getting what we paid for.” And ill-defined … Read More

Supercloud: the many clouds which will shape the future

October 7, 2011 |

I was speaking to a senior relationship manager from one of the most powerful global vendors over drinks a short while ago. Not surprisingly, the conversation drifted towards the cloud.

Everyone knows there is an ocean of infrastructure which will … Read More

‘Back office’ shared services and 100 years of scientific management

October 5, 2011 |

For many managers and consultants the essence of developing so-called ‘back office’ shared services seems to be that there is a single perfect process which can be applied to each type of transaction; by then combining all the times this … Read More