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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Process

The joy of webinars

September 22, 2016 |

Earlier today, I had the great pleasure of hosting the seventh episode of Outsource Talks, our webinar series – for those of you not yet familiar with this especially marvellous project – that brings the time-honoured talkshow model to the … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 2)

September 12, 2016 | 1

To read the first part of this article, click here.

Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price point. While customer experience mattered, organisations could get … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 1)

September 7, 2016 | 3

Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing community. The evening saw a huge variety of topics covered … Read More

Beverage companies get active in reducing their supply chain carbon footprint

September 6, 2016 |

Carbon footprint reduction is a major focus of the beverage industry. The major challenge for this industry is to reduce the carbon footprint while still increasing production in this growing sector. In July 2015, Coca-Cola and PepsiCo, along with more than … Read More

TOP TEN: Outsourcing Acronyms

September 5, 2016 |

Many, many moons ago we put out a call for outsourcing acronyms, humorous or otherwise, for a future Top Ten feature – and then, as submissions completely failed to flood in, we pretty much forgot about it and moved on. Until … Read More

It’s time to communicate the true meaning of ‘robotics’

September 2, 2016 |

When we talk about ‘robotics’, we are no longer talking about plugging in ‘dumb’ machines to mimic human action. Enterprise process robotics has evolved to a point where it can be integrated into existing systems, talking directly to applications with … Read More

Go digital to build customer trust

August 19, 2016 |

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported … Read More

Walking in a webinar wonderland…

August 18, 2016 |

Another month, another great Outsource Talks webinar… This week it was my profound pleasure and privilege to welcome Vested’s Kate Vitasek, KPMG’s Don Ryan and ‘Art of Procurement’ host Phil Ideson to the Outsource Talks sofa, where the hour fairly … Read More

OPINION: Was the Delta Air Lines failure linked to outsourcing?

August 18, 2016 |

Last week, Delta Air Lines faced a technical hitch. On the surface it wasn’t an enormous problem – a power outage at their Atlanta data centre caused a switchgear to fail (like a circuit breaker in your home). However, the … Read More

Writing Competition: The Winner

August 16, 2016 | 3

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Around the world, companies of all types and sizes are facing a groundswell of pressure to create more sustainable sourcing … Read More

The future of work: your robot coworkers

August 11, 2016 |

From the invention of the wheel and steam engine to fax machines and desktop computers, technology has always shaped the way we work – but in the last few decades, the pace of innovation has sped up exponentially, forcing employees … Read More

TOP TEN: Rock-Inspired Sourcing Insights

August 5, 2016 |

Vast forests of digital trees have been sacrificed to the topic of sourcing. While the incessant stream of white papers, articles, blogs, tweets and posts we’re bombarded with are certainly helpful, don’t they all start sounding the same after a … Read More

Partners or pawns? (Part 2)

July 25, 2016 | 2

(To read the first part of this article, click here.)

Almost a week had passed since my meeting with Jeanette and her team, and I was still reeling from the conversation. It was just so hard to comprehend how a … Read More

Why it’s time to lift the “paper weight” from your business

July 21, 2016 |

It’s 2016 and we have digital technology at our fingertips, yet few bank accounts can be opened without printing and signing a paper form. A student can’t get their exam results until an examiner manually crosses and marks their paper. … Read More

Sunshine, happiness and webinars

July 20, 2016 |

The summer sun blazed down upon London today, a raging nuclear inferno of staggering power – yet it was as a mere birthday-cake candle when set alongside the brilliance of the panellists on this afternoon’s Outsource Talks… Yes, today saw … Read More

A few words for the weekend

July 15, 2016 |

As another working week draws to a close, I thought I’d take this opportunity to wave you off into your respective weekends with a couple of announcements… Those of you who are members of our LinkedIn group may already have … Read More