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Outsource magazine: thought-leadership and outsourcing strategy | June 27, 2017

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You get the marketing you deserve… (Part One)

August 31, 2011 |

Attend any conference and you’ll see row after row of exhibitor companies whom you’ve either never heard of, or of which you may just have a dim recollection. The earnest lads and lasses passing out business cards, brochures and logo … Read More

OPINION: to offshore or not to offshore?

August 30, 2011 |

(In a recent OutsourceXpress email, Outsource editor Jamie Liddell addressed the issue of public sector offshoring, arguing that the case had yet to be fully put to, let alone accepted by, the UK public. This email prompted a number of … Read More

Responding to a culture clash

August 24, 2011 |

(This article has been written in response to the recent online debate between Brandi Moore – writing on the Outsource site – and Esteban Herrera – responding on Horses for Sources – around cultural differences and their relevance to outsourcing.)

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Addressing outsourcing challenges: what buyers need to do to achieve their business model

August 23, 2011 |

I recently wrote about the challenge of dealing with troubled outsourcing relationships, and our need to get beyond the blame cycle to a more “sane” approach to addressing challenges ( This approach begins with asking “why” – digging into the … Read More

Outsourcing and how mobile communications are changing the way we choose to work

August 19, 2011 |

There is a generation that run their lives on smartphones or iPads. Paper is never considered, people are online all the time; they share their work and personal time on applications such as Facebook, Twitter or LinkedIn.  As mobile technology … Read More

Delivering public service through social enterprises: the next Big Idea?

August 17, 2011 |

The much anticipated and long overdue Public Services White Paper finally appeared towards the end of July. It left many people with decidedly mixed feelings.

Most interpreted the White Paper as a scaling-back of the government’s ambitions for public service … Read More

Do businesses need an Outsourcing Czar on the board?

August 15, 2011 |

The financial and business upheavals of the past few years have led to sweeping change in corporate governance, swathes of new regulations and a re-balancing of responsibilities among senior management. Probably the best examples are the greater prominence CFOs have … Read More

Secret agreements on culture

August 12, 2011 |

The recent report by Softtek and Horses for Sources, ‘How Latin America Powers Global IT Delivery’, is a painful example of how the community of outsourcing talks about culture. The report implies that business culture is equivalent to seeing Western … Read More

Innovation and outsourcing: a contingency approach

August 10, 2011 |

Innovation matters hugely to the development of our economies and companies. It is also a topic of considerable interest in outsourcing, with lots of different views being expressed, including in the pages of this publication.

Gartner recently said that customer … Read More

Innovation: a hoary old scab, or something worth talking about? (Part 4)

August 5, 2011 |

In this series of articles, I have looked at definitions of innovation and answered the ‘why bother’ question – the answer, as you might suspect, is margin – and examined why companies are all talk and very little action when … Read More

Stupid is as stupid does…

August 4, 2011 |

Maybe the title is a bit harsh but it is certain to attract attention and point to problems that affect the outsourcing industry. It is quite interesting that the tenor of such a bold statement, taken from the epic movie … Read More

The Bribery Act: one month on…

July 29, 2011 |

The new Bribery Act came into force recently in a bid to stamp out corruption and bring the UK in line with international anti-corruption legislation.

Perceived by some to be a diluted approach to combating bribery within businesses, the Act … Read More

Canadian outsourcing trends: June 2011 update

July 26, 2011 |

The Canadian outsourcing industry continues to grow in 2011 after an overall positive year in 2010. BPO registers a year-on-year (YOY) growth of 2.25 per cent whereas Hosting Services grows by 8.75 per cent. The CORE (Centre for Outsourcing Research … Read More

Notes on a Scandal

July 22, 2011 |

I am at what might loosely be described as an “informal industry get-together” in a wine bar in the heart of Westminster. Although ostensibly we are all here for a friendly bonding session over fine wine and a few overpriced … Read More

Australian Carbon Tax equals zoom and boom for the outsourcing sector

July 20, 2011 |

As soon as one mentions the Carbon Tax and its impact on the Australian economy the conversation turns to “gloom and doom” but I believe that people are not looking at it the right way: I think that the carbon … Read More

Transforming outsourcing

July 18, 2011 |

Just a few years ago member firms of the Management Consultancies Association (MCA) were reporting that outsourcing related consulting was enjoying annual growth rates of 48 per cent (Transformational outsourcing: the business model of the future? 2004). Yet our 2010 … Read More