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Outsource magazine: thought-leadership and outsourcing strategy | June 27, 2017

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Strategy

Innovation and its dance with modernity

December 1, 2014 |

The (accidental) discovery of an opportunity – to change year-date permissions as a run-up to the second millennium – opened up the technology world to anyone who could provision technically competent labour and resolve simple problems. The availability of thousands … Read More

For Better and Not for Worse

November 28, 2014 |

This article is a continuation of ’’Til Death You Do Part?‘, published in the Autumn 2014 issue of Outsource.

During the past month, our onsite team met and surveyed each of their customers in all departments of the automotive assembly … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

TOP TEN: Outsourcing Rock Bands

November 18, 2014 | 2

Outsourcing and popular music might not seem like the most obvious of bedfellows – but some of the most defining acts of the last half-century have emerged from the global business transformation space. Don’t believe us? Read on…

1. LeanRead More

SMAC: educating the advisory community

November 17, 2014 |

Disruptive SMAC (social, mobile, analytics and cloud) technologies are leading the digitisation of business and significantly affecting customer buying patterns as the emerging model is moving from process to business outcomes.

These disruptive technologies are driving change and creating opportunities … Read More

Q&A: Steve Turpie

November 17, 2014 | 2

Steve Turpie has worked as a senior executive in Financial Services and Telecoms for two decades within Global Services, Finance & Operations. He was most recently Group Head of Sourcing and Procurement for Zurich Insurance. We caught up with Steve … Read More

The age of digital consulting

November 12, 2014 |

Digital used to be just an adjective. There were digital TVs, digital radios, digital experts and more.

But now digital is clearly also a noun. We are living in the age of digital.

For digital is proving to be huge. … Read More

National Business Awards 2014: winners revealed!

November 12, 2014 |

 

Over 1200 business and thought leaders gathered at the Grosvenor House Hotel on Park Lane last night, as the winners of the 2014 National Business Awards were revealed at the thirteenth annual gala dinner ceremony.

Hosted by Sky … Read More

Six mantras for choosing the right offshore business research partner

November 11, 2014 |

There are a large number of companies offering business research services across offshore destinations like India (which is the most favoured one), Malaysia, Philippines and several others. How can you ensure that you select the right offshore research partner?

Do … Read More

Separating the wheat from the chaff among engineering service providers

November 10, 2014 | 1

If you are associated within the R&D, Product Development (PD) or Purchase function of a global manufacturer, you are likely to have encountered a person calling himself a representative of an engineering services provider. However, a careful look at the … Read More

EMEA outsourcing activity on track to round out 2014 strongly

November 10, 2014 |

The outlook remains positive for the outsourcing industry, according to the latest figures from the EMEA ISG Outsourcing Index. Based on the data and our own insights, the market has been performing strongly through the first three quarters. In addition, … Read More

C-level technologists and the cloud

November 7, 2014 |

Five years ago, I was at a conference for technology service providers who focus on the charity and not for profit sector. There was much discussion of cloud and how everything that such services offered could be delivered through traditionalRead More

It will be alright on the night…

November 7, 2014 | 1

Older readers from the UK may fondly recall Denis Norden hosting the hit TV series It’ll Be Alright On The Night. Clipboard in hand he treated us to bloopers and outtakes, falling scenery, actors messing up their lines and newsreaders … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

Outsourcing Nightmares: four steps this industry needs to take to avoid engagement failure in the future

November 4, 2014 |

1) Less focus on the deal, more on the relationship. Providers are all-too-frequently being forced into the position of saying what they need to win the deal, as opposed to having a structure to propose a realistic partnership that works … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More