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Outsource magazine: thought-leadership and outsourcing strategy | June 29, 2017

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Strategy

Contract negotiation: better the devil you know?

May 2, 2013 |

As companies approach the end of contract with an incumbent supplier, they must decide if it is in their best interest to renew or cast a wider net.

Alsbridge research and experience suggests that if a client is broadly satisfied, … Read More

SIAM: managing complexity

April 29, 2013 |

(This article was co-written with Greg Jones, an expert in shared services and outsourcing at PA Consulting Group.)

These are complicated times for the CIO. Businesses demand ever-faster change and operate under tight cost constraints with the expectation of excellent … Read More

Relationship management in five minutes

April 19, 2013 | 2

Relationships between organisations such as partnerships, alliances and collaboratives, are a prevalent way of working in these days of globalised, outsourced and specialised networks of organisations.  Whether in the public or private sectors they are notoriously hard to manage and … Read More

How mobility can compromise security

April 18, 2013 |

When corporations first started connecting their internal networks to the internet, they quickly discovered the importance of security. Fast-moving viruses and worms like the “I Love You Virus”, “Melissa” and “Code Red” could easily move from desktop to desktop clogging … Read More

Michael Porter: the shared value path

April 18, 2013 | 2

If you are familiar with the Vested approach and the books and articles I’ve written on collaboration and trust, you know about the importance I place on sharing value in business relationships.

You might say it’s the way that capitalism … Read More

Outsourcing social media

April 17, 2013 |

The digital landscape continues to evolve day-by-day, unleashing dramatic shifts that have profound business impact. The impact of technology on business and consumer behaviour is substantial. Social media has played its part in these dynamics by bringing consumers closer than … Read More

So What Now?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Over the past two articles in this series [see Part 1 here and Part 2 here], we have considered the history of outsourcing and its current state. Now, to complete … Read More

Dead and Buried?

April 11, 2013 | 1

There has been much talk on the wires recently about the alleged “death of outsourcing”.  Many of the reasons given are simply to promote someone’s new “outsourcing paradigm”, from which you can assume that it is still outsourcing but with … Read More

Home or Away?

April 11, 2013 | 2

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Globalisation requires companies to compete globally, and offer better products and services that are appealing to customers. In several industries, global outsourcing today enables the business value chain, providing a mechanism … Read More

Making an Impact

April 11, 2013 | 1

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

History tells us that innovation and technological change have been important catalysts for economic growth, social transformation and improvements in standards of living. However, the benefits of this change in … Read More

TOP TEN: Location Selection

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

So, you’ve finally convinced your board that in order to save costs, standardise processes, consolidate functions, improve service quality – and because all of your competitors are doing it – … Read More

Global Business Services: the secret sauce for successful strategic initiatives in 2013

April 11, 2013 | 1

KPMG International recently polled its member firms globally on what are the top trends, initiatives and challenges facing client organisations in 2013. Findings are not surprising in terms of top initiatives (see below), as organisations continue to focus on driving … Read More

New branding tactics for outsourcing companies to differentiate and accelerate growth

April 11, 2013 | 4

Significant changes in the outsourcing industry in the past few years mean that outsourcing companies must re-evaluate their branding if they want to succeed in the new environment. These changes are the result of many converging dynamics. Understanding the nature … Read More

Biography of a Carve-Out

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

With revenues of around half a billion dollars, WNS Global Services is a major player in the outsourcing space. But not much more than a decade ago it didn’t even … Read More

Q&A: Paul Wickens, NICS Enterprise Shared Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Paul Wickens is the Chief Executive of NICS Enterprise Shared Services, an SSO established three years ago to serve the Northern Ireland Civil Service. As part of an ongoing research project into … Read More

Breaking the Outsourcing Conundrum

April 10, 2013 | 1

This article was co-authored by Rob Urbanowicz, Principal and Owner of The Geehan Group, and originally appeared in Outsource magazine Issue #31 Spring 2013.

As the outsourcing market has matured over the last 15 years, many service providers have developed capabilities … Read More