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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Contract negotiation: better the devil you know?

May 2, 2013 |

As companies approach the end of contract with an incumbent supplier, they must decide if it is in their best interest to renew or cast a wider net.

Alsbridge research and experience suggests that if a client is broadly satisfied, … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More