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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Selling security to the end user: avoid FUD

November 25, 2015 |

Without sounding like a broken ringtone, it’s attacks like the TalkTalk breach that, once more, bring IT security to the top of the agenda. I imagine business owners in the past month have been thinking “if TalkTalk can fall victim … Read More

Cybersecurity in the supply chain

November 23, 2015 |

The last eighteen months or so have seen a very significant increase in the number of cyber-attacks reported. These attacks have hit companies across a variety of sectors: TalkTalk, Morrisons, Sony, J.P. Morgan, Home Depot and of course, Ashley Madison, … Read More

From brick to click: making the transition

November 20, 2015 |

Brick and mortar retailers are gradually giving into the fact that ‘online’ is a world they can no longer be indifferent about. Today, retailers are wriggling out of their comfort zone to learn the new rules of what it takes … Read More

RPA and the demise of tribal knowledge and the village elders

November 6, 2015 |

The traditional village has a bunch of elders – storytellers who pass on histories, genealogies and values. The “villages” of today are called business units or functional operations, and the “elders” are curators of tribal knowledge who understand business process … Read More

Consolidation and Competition: European Telecom Market Trends and Carrier Analysis

November 5, 2015 |


The European telecoms landscape is undergoing seismic changes that have a significant impact on the IT and communications strategies of enterprise buyers.

Technology innovation is enabling higher processing and transmission speed and new uses for existing technology, allowing … Read More

Work Smarter – Disruptive Technologies Transform Procurement Skill Sets

November 5, 2015 |


As traditional sourcing techniques become increasingly outdated, procurement professionals must acquire new competencies to truly enable differentiation for their clients.

Specifically, technology is disrupting the purchasing process and the measurement of procurement value. Cognitive tools and smart machines … Read More

Leaving a legacy and keeping your reputation intact

November 3, 2015 |

There is a term in psychology, called the “Buffer Generation.”  It refers to those born in the 1990s who are seen as a unique group – the last generation to have experienced the pre-internet era and the first to go … Read More

Q&A: Jonathan Crane, IPsoft (Part 3)

November 2, 2015 | 1

We conclude our wide-ranging discussion with Jonathan Crane, Chief Commercial Officer at IPsoft, about automation, cognitive capabilities, his organisation’s groundbreaking Amelia product, and the impact of all this upon today’s outsourcing space and the broader business environment… To read Part … Read More

SMEs: embrace outsourcing predictive analytics to be more competitive!

October 30, 2015 |

I recently presented – in my capacity as Head of Performance at Avon & Somerset Police – a session on how predictive analytics can transform crime fighting at the Aecus Innovation Showcase 2015. I must say, the innovation presented by … Read More

Innovation Day…

October 23, 2015 | 1

Yesterday Outsource joined our advisory partners Aecus and around 100 of the greatest and good-est from the world of outsourcing innovation for the Aecus Innovation Showcase 2015, held at the splendid Landmark Hotel, London. Whilst I have to be careful … Read More

IoT, predictive analytics and automation: the future of procurement technology

October 21, 2015 |

The global market is moving at a phenomenal pace, with widespread change in geopolitics, business operations, customer values and technology. Therefore it stands to reason that whatever tools, technologies and methods the procurement function is using to achieve its goals … Read More

What every enterprise needs to know when selecting smart partners

October 16, 2015 |

Over the past few articles, I’ve been examining the evolving nature of IT outsourcing and how one size does not fit every requirement. Enterprises should feel confident that their chosen community of partners can deliver the expertise and service excellence … Read More

Insider threat

October 9, 2015 |

The organisational struggle to understand insider threat continues and as threat actors go, it continues to be one of the most successful – and potentially devastating to any business. Yet some organisations are still failing to grasp who their insiders … Read More

New EU data protection regulations: what are the obligations for the outsourcing industry?

October 2, 2015 | 1

Assuming it is finally approved in the next few months, 2017 will see the introduction of new EU data protection regulations that will bring about a shift in responsibilities, impose new obligations relating to the processing of data and harmonise … Read More

IT outsourcing shouldn’t hinder innovation – it’s time to rethink

September 17, 2015 | 3

Nine out of ten Fortune 500 companies currently outsource some component of their IT function, but many of them still haven’t realised the benefits. They are often locked into long, inflexible contracts that deliver disappointing cost savings, and experience limited … Read More

Embracing digital

September 8, 2015 |

“Technology” – writes Futurestep’s Jan Mueller – “is rapidly changing the way we all live but also how we work, with digital continuing to impact businesses in all sectors and of all sizes. But despite global figures showing 2.8 billion … Read More