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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Learn from others’ woes: commonly made outsourcing mistakes

October 6, 2015 |

Outsourcing has long been viewed as a legitimate and effective means of ensuring specialist service performance together with cost saving. However, by its very nature outsourcing introduces a level of risk to a customer’s organisation, which if not effectively managed … Read More

How to determine whether there is a business case for BPO/transformation (Part 3)

October 2, 2015 | 1

To read the preceding section of this article, click here…

9.0 Key pitfalls to avoid

To conclude, here is the “top ten” of mistakes I have seen organisations make when considering whether to launch a BPO/transformation proposition. I guess that … Read More

How to determine whether there is a business case for BPO/transformation (Part 2)

September 24, 2015 | 2

To read Part 1 of this article, click here…

5.0 Checklist for assessing current operations

The “Assess Current Operations” phase is one where it is very easy to get the “rapid but robust” balance wrong. (I return to this subject … Read More

How to determine whether there is a business case for BPO/transformation (Part 1)

September 18, 2015 | 2

This article describes an effective and efficient process for deciding whether a proposed Business Process Outsourcing or transformation initiative makes sense or not.

Over the years, I have helped a long list of organisations to run “rapid but robust” feasibility … Read More

IT outsourcing shouldn’t hinder innovation – it’s time to rethink

September 17, 2015 | 3

Nine out of ten Fortune 500 companies currently outsource some component of their IT function, but many of them still haven’t realised the benefits. They are often locked into long, inflexible contracts that deliver disappointing cost savings, and experience limited … Read More

The Outsourcing Conundrum: Chapter Summary 2 – Define the Scope

August 18, 2015 |


A well-defined scope of work is the foundation of any successful service engagement; conversely, ill-defined scope creates catastrophic misalignment in every other component of The Outsourcing Conundrum. Defining scope is a, critical step in the model, providing a … Read More

Knowing when it’s time to outsource your HR

August 17, 2015 |

HR is a necessary part of the daily running of a business. From payroll and managing staff leave to handling employee data and keeping up with the latest legislation, HR duties are time-consuming tasks. In small and medium-sized businesses that … Read More

A critical time to transform: how CIOS and IT organisations can survive and thrive

August 14, 2015 | 1

The role of IT within contemporary businesses is changing fast. The perpetual flow of technological developments requires IT practitioners to keep abreast of the latest trends and solutions and assess their relevance to the business accordingly.

Historically, the IT function … Read More

Benchmarking in an age of disruption

July 28, 2015 | 1

Benchmarking of IT and business operations is a time-tested approach to gauging pricing and service level against market standards. In recent years, however, enthusiasm for benchmarking has waned. Many CIOs concluded that traditional benchmarks are too slow, too rigid and … Read More

Video Q&A: Jack van Eijk, Capgemini

July 14, 2015 |

Back in May in Stockholm, Sweden, Outsource and KPMG hosted the first in our GBS Roadmap series of events, bringing together the great and the good of Global Business Services from the Nordic region and beyond for two days of … Read More

Injecting life into SIAM

July 1, 2015 |

Ever since outsourcing was popularised in the 1990s, we’ve seen models and strategies develop and mature. Rarely, however, have we seen such models disappear completely. But with SIAM, the service integration and management model, some commentators are already writing it … Read More

Multisourcing: far more than just signing the deal

June 23, 2015 | 5

The evolution of multisourcing to the market norm for all managed services has presented a range of new challenges for clients doing so. At ISG, we have tracked the continuous growth of multisourcing, and have seen the number of Forbes … Read More

Ensuring the OCM domain delivers full value in BPO programmes

June 22, 2015 | 2

I recently had to step in to personally lead the Organisation & Change Management (OCM) workstream of a business process outsourcing (BPO) programme I was running. For me, this is not that big a deal because even before I entered … Read More

Q&A: Jonathan Crane, IPsoft (Part 2)

June 19, 2015 | 3

We continue our wide-ranging discussion with Jonathan Crane, Chief Commercial Officer at IPsoft, about automation, cognitive capabilities, his organisation’s groundbreaking Amelia product, and the impact of all this upon today’s outsourcing space and the broader business environment… To read Part … Read More

Which apps go where? Why the cloud isn’t as straightforward as it seems

June 18, 2015 |

Not since the early 2000s have C-level executives devoted so much time and energy to digital initiatives; big data and mobile are just two of the technologies now being used to create new business models and transform processes. But just … Read More

Robert Morgan, RIP

June 15, 2015 | 1

Tragic news reaches us of the death of Robert Morgan, erstwhile Director at Burnt Oak Partners and a genuine giant of the outsourcing world. The co-founder of Morgan Chambers – Europe’s leading sourcing advisory organisation prior to its acquisition by … Read More