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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Transformation

Q&A: Doug Clark, IBM

June 25, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Doug Clark is Cloud Leader for IBM UK & Ireland. Following a video roundtable on the changing meaning of “partnership” which Outsource filmed with IBM earlier this summer, we … Read More

Differentiating on Talent

June 24, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

The best BPO relationships – those that produce the most value for an enterprise as well as its BPO provider – are highly collaborative and open. We know this … Read More

What defines a successful managed service? (Part 1)

June 4, 2013 |

It was interesting to hear several buyers at the recent (May 2013) SIG Global Sourcing Summit wanting to sign more and more managed services contracts. The trend was clearly evident and seems to be maturing gradually and catching pace in … Read More

Contract negotiation: better the devil you know?

May 2, 2013 |

As companies approach the end of contract with an incumbent supplier, they must decide if it is in their best interest to renew or cast a wider net.

Alsbridge research and experience suggests that if a client is broadly satisfied, … Read More

So What Now?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Over the past two articles in this series [see Part 1 here and Part 2 here], we have considered the history of outsourcing and its current state. Now, to complete … Read More

Dead and Buried?

April 11, 2013 | 1

There has been much talk on the wires recently about the alleged “death of outsourcing”.  Many of the reasons given are simply to promote someone’s new “outsourcing paradigm”, from which you can assume that it is still outsourcing but with … Read More

Q&A: Paul Bartley, Department of Health & Human Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Heading up the shared services organisation serving the US Department of Health and Human Services – and some 45 other agencies – is a towering challenge, but Paul Bartley can’t … Read More

Q&A: Paul Wickens, NICS Enterprise Shared Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Paul Wickens is the Chief Executive of NICS Enterprise Shared Services, an SSO established three years ago to serve the Northern Ireland Civil Service. As part of an ongoing research project into … Read More

Breaking the Outsourcing Conundrum

April 10, 2013 | 1

This article was co-authored by Rob Urbanowicz, Principal and Owner of The Geehan Group, and originally appeared in Outsource magazine Issue #31 Spring 2013.

As the outsourcing market has matured over the last 15 years, many service providers have developed capabilities … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More

Culture and Values

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Our recent research, conducted amongst 400 decision-makers, found that having a strong and aligned business culture is business-critical. Ninety-three per cent of organisations surveyed have a values statement and 80 … Read More

Upwardly Mobile

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Mobility is the new poster boy of the connected world and businesses the world over are trying to figure out a way to harness its potential for competitive advantage. … Read More