Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

Scroll to top


No Comments

HfS Research

HfS Research
HfS Research
  • On March 28, 2011

About HfS Research

Who we are and what we do
We help enterprises make complex decisions with their business process and IT outsourcing strategies.

Why HfS Research?
So, what makes us so different? Why choose us?

  • Industry-leading analysts with decades of experience and high industry profiles
  • Globally recognized brand, opinion leader and industry influencer
  • Rapid, efficient, data-backed advice and content
  • Acclaimed, high-quality research and insights
  • A compelling sourcing industry research plan
  • Unmatched social networking reach in the global sourcing arena
  • Vibrant website, blog and community of sourcing practitioners
  • The go-to source for out-of-the-box thinking by outsourcing professionals

Company Background
HfS Research is the foremost advisory analyst firm and social networking community, focused on helping enterprises make complex decisions with their business process and IT outsourcing strategies.

With 43,000 subscribers, HfS Research is the most visited global collaborative community platform in the global services industry, providing rapid and insightful commentary, analysis and debate of enterprise outsourcing dynamics. The organization is unique in the fact that it integrates personable social networking with market research and advisory services.

The HfS mission is to provide a unique environment for collective research, opinion, experience and knowledge across the global outsourcing industry, and to help enterprises explore new performance thresholds. Led by industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts across North America, Europe and Asia/Pacific regions, with deep domain knowledge in Business Process Outsourcing, Information Technology Services and Cloud Business Services.

Launched in 2007, HfS Research’s acclaimed blog “Horses for Sources” today has more than 120,000 monthly visitors across the global outsourcing industry, and is widely recognized as the leading destination for collective insight, research and open debate of industry issues and developments.

The HfS LinkedIn community is thriving with over 11,000 industry professionals sharing views and information daily. More information about Horses for Sources can be accessed at The company can be followed on Twitter at and LinkedIn by joining The BPO and Offshoring Best Practices Forum group. For more information about HfS Research, please email

About Phil Fersht
Chief Executive Officer and Research Director of HfS Research

phil-fersht_thumbPhil Fersht is Founder, Chief Executive Officer and Research Director of HfS Research (, the leading global research analyst organization covering global sourcing strategies. He was named “IIAR Analyst of the Year 2010” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services. His specialist coverage areas include finance, HR and supply chain BPO, and he also focuses on industry-specific issues and the convergence of BPO, SaaS and Cloud in a business utility context.

He is an acclaimed industry analyst, practitioner, advisor and strategist across Business Process Outsourcing and IT services worldwide, having worked extensively in Europe, North America and Asia. During this time, he has advised on more than 100 major outsourcing and offshoring engagements and consults regularly with senior operations and IT executives on their global sourcing strategies. At HfS Research, Phil directs and contributes to the firm’s research and social media strategy, in addition to administering the global finance operations.

During his career, Phil has worked at AMR Research (Gartner Group), leading the firm’s BPO and ITO practice. Previously, he served as market leader for Deloitte Consulting’s BPO Advisory Services, where he led numerous outsourcing and offshoring advisory engagements with Fortune 500 enterprises. He also worked for outsourcing advisor Everest Group leading the company’s BPO research practice. Phil began his career at IDC across its European and Asia/Pacific operations.

Phil is a frequent author and speaker on IT services, Finance, HR and Procurement Business Process Outsourcing trends and issues. He was named both an “FAO” and “HRO Superstar” by FAOToday and HROToday Magazines for 2005, 2006, 2007, 2008, 2009 and 2010 and was featured as the cover story for the December 2006 issue of FAOToday as one of the outsourcing industry’s most prominent advisors. He was also nominated for “Advisor of the Year” at the FAOSummit 2008. He speaks regularly at industry conferences, which have included The Conference Board, NASSCOM, IDC Directions, the Sourcing Interests Group, the Shared Services & Outsourcing Network and the Council of Supply Chain Management Professionals. He is also a regular columnist for several industry publications, including Global Services Media, SSON, FAOToday and Finance Director Europe.

Phil received a Bachelor of Science, with Honours in European Business & Technology from Coventry University, United Kingdom and a Diplôme Universitaire de Technologie in Business & Technology from the University of Grenoble, France.

When he’s not running this business, Phil spends his time watching Tottenham Hotspur (a mediocre British soccer team), the Boston Red Sox (less mediocre, but not by a lot), reading, running, playing chess and sampling single malt whiskies.

Phil can be reached at He can also be found on twitter: @pfersht.

Click here to read about the new partnership between HfS and Outsource Magazine.

Submit a Comment