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Outsource magazine: thought-leadership and outsourcing strategy | August 24, 2017

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HGSL buys Careline Services

Outsource Magazine

Hinduja Global Solutions (HGSL), a subsidiary of the Hinduja Group, has announced the acquisition of UK-based call centre and customer relationship specialist Careline Services – HGSL’s first such acquisition in the UK. No financial details of the deal have yet been released.

Careline Services has over 1,000 employees at its three sites, handling over 50,000 customer interactions daily for its more than 20 clients, generating revenues of over £20 million per annum. The company’s senior management team is expected to remain in place following the acquisition, according to a company statement.

“Careline is a strategic fit as it opens up a new geography and provides access to new clients. This enhances our ability to meet customers’ expectations of delivering services across different geographies,” said Partha Sarkar, CEO, HGSL.

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