Enterprises have endeavoured for years to make quantum improvements in operational performance by re-engineering key business functions, ranging from processing loan applications to responding to customer inquiries to paying supplier invoices. These efforts have for the most part fallen short of expectations. Either the technology was lacking, or new processes failed to gain traction, or people impacted by change resisted doing things in a drastically different way. Today, robotic process automation (RPA) offers the potential to break the impasse. By offering the capability to perform increasingly sophisticated tasks consistently, accurately and 24x7x365, RPA applications take the transformation opportunity to a new level. But experience has shown that even the best technology, applied ineffectively or in a vacuum, won’t drive meaningful or sustainable change. What’s needed is a holistic approach that addresses organisational change in the context of how people, process and technology interact. This Alsbridge white paper examines three key principles of an RPA-enabled Organisational Change Management (OCM) strategy, one that integrates application of technology, organisational redesign and human intervention to plan, implement and manage a radically new service delivery model. To access this white paper via the Alsbridge site, click here.
[EDITOR'S NOTE: In December 2016 Alsbridge was acquired by Information Services Group (ISG). To avoid confusion and for the purposes of historical integrity, Outsource has kept all references to Alsbridge in place, on all content published prior to the date of acquisition.] Alsbridge is a management consulting firm that helps companies improve operations, reduce costs and optimize service provider relationships. With over 300 consultants globally, Alsbridge has worked with over 40% of the Fortune 500 and currently advises over 200 clients a year on over $11b in spend. We apply operational data and market insight to help clients align sourcing strategies to business requirements, negotiate contracts at fair market prices and improve governance and vendor management. Services comprise Sourcing Advisory, Network, Transformation and Cloud, IT Asset Management, Benchmarking, Vendor Management and Governance and Intelligent Process Automation Advisory. Contact us to learn more.