Yesterday’s sci-fi flicks and fantasy films like Star Wars depicted the future with robots, virtual realities and self-driven cars.
An evil cyber force reared its ugly head (yet again) to launch an unprecedented ransomware pandemic in mid-May 2017. The severity of the cyberattack – 10,000 organizations and 200,000 individuals were impacted in over 150 countries causing billions in financial losses – was a staggering demonstration of the under-preparedness shown by enterprise IT security teams to tackle issues related to cybersecurity.
At the turn of the 21st century, outsourcing was going full blast, moving from obscurity to mainstream. It quickly improved corporate profits and promised long-term benefits through continuous improvement…at least that’s what was supposed to happen. Now, robots are arriving in the workplace. Is it a threat? Or is the “Robot Revolution” our second chance for a golden age of outsourcing?
RPA in Action project, a joint effort between Honda, SIG, PeopleTicker, Denali and Symphony Ventures to provide a participatory and educational RPA experience for SIG Global Summit attendees.
Dawn Tiura Interviews Viet Ho, Chief Procurement Officer at Russell Investments
Dawn Tiura, CEO of SIG interviews John Sculley
Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance for mistakes, delays or poor service. In fact, Gartner rates customer experience at the top of CEOs’ priorities for 2017. It is the ability for organisations to respond and adapt quickly to both customer requests and changing market circumstances that can provide that key point of differentiation.
Understanding the benefit of RSO
In the first part of a three part series, ‘The three stages to back office brilliance’, Enate CEO, Kit Cox, discusses how businesses can assess and quantify the potential benefits of automation through robotic service orchestration.
More and more companies are using strategic sourcing platforms as a fulcrum for digital transformation within the department (and the enterprise as a whole, but that’s another story for another day). How?