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IT outsourcing is being transformed, but do the outsourcers understand?

Posted: 12/07/2016 - 00:28

The Register likes to put the boot in when they comment on IT stories, so it was no surprise to see a recent feature about Fujitsu in which The Register summarised that Fujitsu needs to "get a move on" if they are going to transform their business to meet the expectations of customers today.

Live Wires #10: Climbing the RPA learning curve

Posted: 12/03/2016 - 07:08

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct Line Group (DLG), and he represents the most important constituency in RPA-land: the small but growing cadre of ‘RPA buyers’. These are the organisations that have actually turned to RPA to transform the efficiency and effectiveness of their operations. It is time for Live Wires to get real.

Why South Africa can capitalise on Brexit

Posted: 12/03/2016 - 03:33

Recently I attended the Brexit & Global Expansion Summit in London, an event that brought together politicians, businesses and investors for discussions on the investment implications of Britain’s tectonic decision to leave the EU.

One of the sectors we discussed in depth was offshoring and outsourcing. No one has a crystal ball, but what is clear is that Brexit has challenged so many fundamental economic assumptions about the value proposition for a British business operating a customer service centre in the UK.

Robots versus humans: creating an economy in a new world

Posted: 12/02/2016 - 20:59

When the House of Commons Science and Technology Committee released its 'Robots and Artificial Intelligence' report last month, it was a much-needed shot of adrenaline, encouraging the government to take seriously the impact of robotics and artificial intelligence on the future UK workforce. However, what was not clear was the focus companies should take in order to be on the upside of the jobs outlook in an increasingly automated world.

To summarise the report:

Emerging market drivers are creating a renaissance in nearshoring tech development

Posted: 12/02/2016 - 20:57

Nearshoring as a way to outsource critical business processes and product development is nothing new to key markets such as software engineering, yet emerging technology, market trends and government mandates are sparking a renewed interest in it as a means to cut costs, enable greater collaboration and provide a competitive edge.

Outsourcing accounts payable: how automated technology enhances transparency

Posted: 12/02/2016 - 20:52

Outsourcing the accounts payable (AP) function has many benefits, in particular enabling organisations to streamline essential operational processes and be more efficient. As with many outsourced functions, AP often requires expertise and technology that necessitate significant capital expenditure if they are to be made available in-house, whereas a third-party specialist will have up-to-date systems and a team of experts experienced in using them.

Risks versus benefits of outsourcing 

More, more, more: 2017 will be marked with easier access to data, increased analytics and better cloud storage

Posted: 12/02/2016 - 20:50

There is no doubt that cloud, big data and artificial intelligence will be trending in 2017, just as they were in 2016, and will likely be in 2018. These are multi-year endeavours because the true implementation of technologies under these umbrellas have just begun, and challenges - like finding quality resources and better understanding of the technologies to fit into the business use cases - remain.

Life Lessons: Piotr Zygula

Posted: 12/01/2016 - 05:13

Piotr Zygula is the President and CEO of JCommerce SA, a Polish IT outsourcing provider specialising in custom software development. He's also, now, the latest participant in our Life Lessons interview series: Q&As featuring set questions designed to showcase learnings from the careers of sourcing and outsourcing professionals from around the world and across the space. Everyone ready to learn? Then let's proceed...



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