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Effective writing in outsourcing: a disruptive brand differentiator

Posted: 06/16/2016 - 11:56

“You are your words.” - American Heritage Dictionary

“Being forced to write clearly means, first, you have to think clearly . . . the two processes are inextricably intertwined.” - Fareed Zakaria, In Defense of a Liberal Education

The ability to communicate in a clear, compelling and concise manner is a challenge for businesses worldwide. In the realm of marketing, the need is particularly acute as the efforts of marketing are among the first to impact the customers’ perception of your company and its products or services.

Q&A: Haitao Qi, Devott

Posted: 06/15/2016 - 04:55

Haitao Qi is the CEO and founder of Devott, the leading Chinese research and advisory firm focussed on the country's technology markets and business services, whose annual Devott Global IT & Sourcing Summit (DGITS) is now the largest of its kind in China.

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 1)

Posted: 06/13/2016 - 20:22

One of the most famous figures in the global outsourcing arena, Kate Vitasek is also - not coincidentally - one of Outsource's most popular contributors, having graced our pages with both her regular column (examining lessons to be learnt by the sourcing and outsourcing community from renowned academics and thought leaders from elsewhere in business) and standalone articles for over five years.

GDPR: is this about IT or resilience?

Posted: 06/10/2016 - 19:59

Levels of concern in business appear to be rising, as the date for the roll out of the new EU Data Protection regulations, known as GDPR, was announced (May 25, 2018, by the way). Social media were alight with comment and speculation and many people were questioning if a potential Brexit could impact the uptake of the regulations in the UK. The bottom line is, we have our own Data Protection Act, which will remain and it is not possible to rule out the adoption of best practice guidelines, regardless of any potential Brexit outcome.

Death tourism

Posted: 06/09/2016 - 19:59

It was a rainy day in Goa, India and I had just got back to the hotel in the evening after meeting customers. As I walked through the corridor of the hotel I saw a lot of people from the Middle East sitting at the lounge and enjoying a drink as they chatted and gazed out over the Arabian Sea and the rains. I asked the lobby manager as to why so many people came in from the Middle East during monsoon times. He smiled and told me that his hotel marketed what they called “Monsoon Tourism”. People from the Middle East region who had not seen such heavy rain wanted to experience it.

Cyber-attacks: can you contract against damage caused by supplier data breaches?

Posted: 06/08/2016 - 20:09

The data and cyber regulatory regime in the EU - which includes, for the time being at least, the UK - is undergoing a very significant shake-up. The new General Data Protection Regulation which will come into force on 25 May 2018 will bring a number of new measures into play such as much increased fines (up to the higher of 4% of annual worldwide turnover or 20 million euros, in some cases) and mandatory reporting of most data security breaches.

Look busy: the robots are coming

Posted: 06/07/2016 - 20:00

It seems like there isn’t a day which goes by at the moment without a new robotic invention in the news, with promises around how these inventions will not only revolutionise our lives, but threaten our jobs.

In the outsourcing sector robots are most definitely on the way, or in some cases, already here. And it is, therefore, vital that businesses operating in this sector seriously consider how some robotic processes can enhance their operations – there’s no doubt competitors are also considering the same issue.

Both sides now

Posted: 06/06/2016 - 20:00

Almost twenty years ago, my son responded to the ubiquitous inquiry “What do you want to be when you grow up?” His interlocutor was his Italian godfather (the Milanese not the Sopranos variety). There were certain implicit cultural expectations about the response, the godfather being both a lawyer, an aristocrat and an exceptionally cultured Renaissance-man: doctor, lawyer at one end of the spectrum, bookended by painter, composer at the other with the (yes, stereotypical) accommodation to age and gender of train driver somewhere in-between.

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