Several times throughout my career, people have queried of me, “How do you manage to get so much done?” I think there are a few factors, working in concert, that have enabled me to get more done, often with less, and for less. Much of what I have done and done well, I give credit to my mentors throughout my life. Many of them did not know the high regard in which they were held by me, and others. True leaders do not do it for the praise, they do it because it is inherent to their character.
When we talk about ‘robotics’, we are no longer talking about plugging in ‘dumb’ machines to mimic human action. Enterprise process robotics has evolved to a point where it can be integrated into existing systems, talking directly to applications with a built-in understanding of process best practice. However, despite this, perceptions often remain outdated.
For as long as I can remember, arguments about outsourcing have played a part in the US election cycle. In the final stages of the presidential election the two candidates will make promises they can’t keep and declarations about how bad outsourcing is for the American economy.
Tony Strong is the CEO of UK-based multi-channel service provider Parseq. Way back when we launched our oNexus platform, Parseq were one of the founding oNexus partners and we were promised an interview with Tony - and now our paths have finally aligned.... Outsource caught up with him at last to hear his thoughts on his new role as CEO, the invaluable importance of organisational culture - and consolidation in the customer contact industry.
It has already happened. Digital technology has taken over. When it comes to global sourcing, job opportunities, branding, company cultures, it is all transparent. Job-seekers can see straight through you and your company before they walk through the door and shake your hand.
Globalisation has sparked a shift in production to third parties. Savvy manufacturers are tapping digital networks to maximise opportunities and minimise risk.
Recently, Genfour conducted a survey amongst UK and US business leaders on their views about robotics and automation.
Faced with a seemingly endless cycle of disruptive technology and increasingly inflexible budgets, IT executives have their work cut out when it comes to making decisions about how to improve operations and meet demanding business needs without driving costs up. Today's heavy-handed drive for cost savings necessitates that IT services are demonstrably aligned with business priorities.
Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported series begun in 2012. It finds that the increasing use of technology is coinciding with improved relations between consumers and banks and insurance companies.
Another month, another great Outsource Talks webinar… This week it was my profound pleasure and privilege to welcome Vested’s Kate Vitasek, KPMG’s Don Ryan and ‘Art of Procurement’ host Phil Ideson to the Outsource Talks sofa, where the hour fairly flew by in a wonderful discussion of sourcing business models, GBS, challenges facing CPOs, “two-tier” procurement profession