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Why today’s business leaders must collaborate, not compete

Posted: 05/12/2016 - 20:41

“Eat or be eaten” - for centuries, this “law of the jungle” was the law of the business world, too. Beating the competition delivered power, money and influence. From the Square Mile to Wall Street, survival of the fittest meant there was only room for one victor at the top. The digital revolution changed this. Measuring success in today’s business world is no longer by the job or task performed for money. We value successful leaders for their contributions to the world as a whole and the manner of its making. What we do and how we do it matters.

Q&A: Atul Vashistha, NeoGroup

Posted: 05/11/2016 - 20:19

Atul Vashistha is the CEO and chairman of global services and sourcing advisory firm NeoGroup, as well as the former (as of last month) chairman of the Nearshore Executive Alliance (NEA). Continuing our series of interviews from the recent SIG Global Summit in Orlando, Florida, we spoke to Atul about why he decided to found NeoGroup (and how the landscape has evolved since that decision); the ramifications of greater in-house capability; and the pros and cons of nearshoring - and why it's looking good for Mexico and Argentina...

Live Wires #5: Good robots and bad robots

Posted: 05/10/2016 - 20:28

Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term "robotic process automation" back in 2012, and the early evangelists of RPA (such as HfS and Ovum) rapidly seized on Blue Prism case studies as the first signs of something new stirring in the world of automation. Live Wires caught up with Pat Geary, CMO at Blue Prism, to understand who they are and where they are heading.

Cloud delivery options for call centres: understanding their business implications

Posted: 05/09/2016 - 20:09

Forty-seven years ago, J.C.R. Licklider had a vision that the entire world could be connected through an “intergalactic computer network”, allowing users to access programs and data from any site, from anywhere and at any time. Today, this vision has evolved into a reality, and echoes similarities to what we call “cloud computing.”

Hunting unicorns: why clients need internal alignment before whipping their service providers

Posted: 05/07/2016 - 05:35

Something seems to be fundamentally broken in the outsourcing world.

The C-suite is not happy with their legacy service providers and 77% want a change, as demonstrated by HFS Research, while lower down the organisation only 27% of middle management agrees with the C-suite and wish to see any change in the service provider. So, how do we explain such an apparent large disparity between the C-suite and middle management?

Robots: a possible solution to the UK's National Living Wage dilemma?

Posted: 05/07/2016 - 05:18

2016 has presented the British labour market with some of the most worrying forecasts and challenging new laws the country has seen in a long time. Halfway through March, George Osborne announced the Office for Budget Responsibility’s GDP growth forecast, which highlighted that the UK economy will grow more slowly in the next five years than previously expected. The reason? The OBR forecasts a rather worrying reduction in productivity. On April 1st, employers stepped up to the National Living Wage, increasing wages by 50p to those aged 25 and over to make for an hourly rate of £7.20.

The digital transformation journey

Posted: 05/06/2016 - 19:59

Business leaders and technology executives are deluged by the rhetoric about disruptive digital technologies coming of age, companies and whole industries going digital. Maturing and new technology tools, combined with rapidly changing technology usage patterns of businesses and consumers, are forcing a rethink, even a re-imagination of what companies can do. Obviously there are leaders and there are followers, with every success story probably preceded by unsung failures.

Q&A: Bill Huber, Alsbridge

Posted: 05/06/2016 - 19:55

Bill Huber is Managing Director: Digital Platforms & Solutions at sourcing advisors Alsbridge - and one of the best-known figures in the global sourcing advisory space. We met up with Bill at last month's SIG Summit in Orlando, Florida, to get his thoughts on recent developments in the advisory arena and their impact upon individual consultants; the tremendous pace of change in today's sourcing ecosystem; and who really "gets" digital - and (perhaps more importantly) who doesn't... 

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