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Implementing a successful multisourcing model

Posted: 04/09/2016 - 03:10

A multisourcing contracting strategy is designed to break entrenched relationships with key technology providers and create a suitably tensioned environment where the business can access a wider range of service providers offering greater innovation and price competition, but without compromise to continuity of service or service integration. Significantly, it recognises at the outset that different providers will be involved in the end-to-end services, and addresses both the challenges and opportunities this presents.

What employers really expect in an Applicant Tracking System

Posted: 04/07/2016 - 11:31

The fact that an Applicant Tracking System (ATS) makes work easier for you cannot be overemphasised. However, some HR executives do not even know that ATSs exist. Instead of screening candidates using outdated or ineffective approaches, invest in modern methods such as cloud-based recruiting software. The following are features of ATS software that you should consider. Company profile Do not just trust software vendors who claim that their products are ideal for your company profile. Instead, find out the truth from independent reviews.

Disaster recovery: proactive beats reactive

Posted: 04/06/2016 - 02:42

Cyber-attacks have topped the list of biggest threats to business for the second year in a row, followed closely by data threats and an unexpected IT/telecoms outage – according to the fifth annual Horizon Scan Report published by the Business Continuity Institute (BCI) in association with BSI (British Standards Institution). As these threats, coupled with a challenging and ever-changing business environment plague the worried minds of MDs and IT practitioners, it seems only feasible that companies would act quickly to prepare themselves for a disruption.

One vision, 360 degrees

Posted: 04/05/2016 - 13:20

Last week I had the great and highly enjoyable privilege of hosting a webinar given by Jeff Seabloom, Alsbridge’s Chief Revenue Officer, entitled ‘A 360-Degree View of IT: Six Key Questions’. The recording of that webinar is now live and can be accessed here, so those of you who missed the event at the time now have the opportunity to benefit from it nevertheless (and can extend that benefit to any of your peers who were also unable to attend).

Changing paradigms of global engineering outsourcing

Posted: 04/05/2016 - 06:30

Today companies are being exposed to a changing business landscape due to macro-economic factors, greater-than-ever globalisation, and rapid advancements in technology. The global economy is recovering but still sluggish. Companies have been engaging in significant cost savings and restructuring initiatives over the past several years to meet shareholder expectations. But business leaders are now beginning to realise that they cannot cut their way to growth. So companies now have a greater appetite to invest in developing new products, services and market reach.

An industry in transition: why industrial companies need new talent for future success

Posted: 04/02/2016 - 04:34

With subsectors as diversified as aerospace and defense, chemicals manufacturing and construction materials, the industrial segment of the economy doesn’t look and behave as a single sector. It is, however, in a state of transition across the board and industrial companies are making deals left and right to prepare for the future. Whether buying, selling or sharing another business entity, these transactions can promise accelerated growth, preservation of the core business or access to new markets.

I taught a robot to do my job (and other confessions of an RPA pioneer)

Posted: 04/02/2016 - 03:02

In 2009, I was a Director in the Project Management Office at Blue Cross/Blue Shield North Carolina, when we launched an initiative to build a Robotic Process Automation (RPA) application that mimicked the functions of human claims examiner. Overseeing a team of eight software engineers, analysts and testers, we developed a robotic engine and, over the next 18 months, systematically expanded the application’s capabilities.

Right place, right time: the growth of the cloud contact centre market

Posted: 04/02/2016 - 02:35

Cloud-based contact centres have taken off in a big way. With business process outsourcers (BPOs) needing flexibility and scalability to respond quickly to changing conditions, the cloud is best placed to enable these desires. The latest research from the Cloud Industry Forum has found that 46 per cent of UK-based organisations use cloud-based contact centres today, a figure that is expected to increase to 68 per cent over the next few years. These results confirm the value of cloud-based contact centres and their ability to transform customer service and engagement.

Convincing the C-suite: five ways to turn outsourcing sceptics into believers

Posted: 04/01/2016 - 23:32

Outsourcing providers consistently create and deliver quality services that are capable of beating in-house offers across the board - yet many organisations remain reluctant to use outsourcing to its full potential. This tends to be the common complaint from outsourcers. However, a recent survey by Illuma Research reveals that this reluctance is not as simple as it seems.


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