With subsectors as diversified as aerospace and defense, chemicals manufacturing and construction materials, the industrial segment of the economy doesn’t look and behave as a single sector. It is, however, in a state of transition across the board and industrial companies are making deals left and right to prepare for the future. Whether buying, selling or sharing another business entity, these transactions can promise accelerated growth, preservation of the core business or access to new markets.
In 2009, I was a Director in the Project Management Office at Blue Cross/Blue Shield North Carolina, when we launched an initiative to build a Robotic Process Automation (RPA) application that mimicked the functions of human claims examiner. Overseeing a team of eight software engineers, analysts and testers, we developed a robotic engine and, over the next 18 months, systematically expanded the application’s capabilities.
Cloud-based contact centres have taken off in a big way. With business process outsourcers (BPOs) needing flexibility and scalability to respond quickly to changing conditions, the cloud is best placed to enable these desires. The latest research from the Cloud Industry Forum has found that 46 per cent of UK-based organisations use cloud-based contact centres today, a figure that is expected to increase to 68 per cent over the next few years. These results confirm the value of cloud-based contact centres and their ability to transform customer service and engagement.
Outsourcing providers consistently create and deliver quality services that are capable of beating in-house offers across the board - yet many organisations remain reluctant to use outsourcing to its full potential. This tends to be the common complaint from outsourcers. However, a recent survey by Illuma Research reveals that this reluctance is not as simple as it seems.
The world of sourced services is developing rapidly. Gone are the long-term, rigid forms based on lease funding and assumptions of slothful corporate evolution. The cloud, rapid innovation and globalisation have put paid to that. So what emerging trends of the sourcing market are noteworthy for commissioning directors?
As companies have started to internalise (and for that matter, practice) the triple bottom line concept of sustainability, the focus now has shifted to issues beyond their walls of operations and manufacturing. In the world of outsourcing, globalisation and interdependence of suppliers, companies must look into making their supply chains more sustainable.
All too often, businesses are faced with bold promises about the services they will receive from their outsource providers; they are drawn in by the “ideals” pitched to them and ultimately, find themselves disappointed with the outcome as those services fail to live up to expectations. This is a dilemma that arises time and time again for organisations that procure outsourced services. Outsourcing is undoubtedly a powerful tool for improving performance, driving business change, and achieving efficiencies within an organisation.
NEW YORK: The international outsourcing community is in disarray following last night’s shock announcement by the UN Security Council that all outsourcing and offshoring activity has been criminalised “with immediate effect”. “I can’t believe it,” lamented the anonymous CEO of a major multinational service provider. “Decades of constant, overwhelming, economy-rejuvenating success – give or take a few multibillion-dollar failures – and they do this to us.
https://www.youtube.com/watch?v=Ju2cWGvmLJI 'Advice For The Offshoring And Outsourcing Young At Heart' by Fear of Gears Advice for the outsourcing young at heart Soon we will be older How are we going to make it work? Too many vendors living in a secret world While they play movers and shakers, We play digital in a whirl. How are we going to make it work? I could be happy; I could be quite naïve Just labour arbitrage in my shadow, happy in a make-believe Soon...
We know that digital processes create leaner, more agile operations, not to mention financial and time savings. So why are so many businesses still unable to part with the millions of pieces of paper which are printed across the globe each year, despite the fact that the majority of this paper will be used once, then thrown or filed away?