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Why Process Management is Key to Innovation

Posted: 07/22/2017 - 04:22

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance for mistakes, delays or poor service. In fact, Gartner rates customer experience at the top of CEOs’ priorities for 2017. It is the ability for organisations to respond and adapt quickly to both customer requests and changing market circumstances that can provide that key point of differentiation.

Software as a Service as a Catalyst for Application Rationalization

Posted: 07/01/2017 - 05:56

Today many organizations still struggle to simplify their application landscape. CIOs leverage Software as a Service (SaaS) as a catalyst for application rationalization. First, SaaS functionality is well documented. There is no decision-making ambiguity regarding the match of SaaS functionality and the business requirements. Second, SaaS data migration effort is minimal.

Reverse Auction: Friend or Foe?

Posted: 06/30/2017 - 06:30

Procurement organizations have been using reverse auctions in sourcing events for decades as a means to reduce spend, introduce new vendors into the supply base and remain competitive in the market. While reverse auctions have flourished since the mid 1990’s, they have also been heavily scrutinized. Trends such as these have forced suppliers to adapt to competitive business practices or become inconsequential. As procurement tools become more streamlined, practices like reverse auctions are more commonplace in sourcing events; however, they continue to harbor negative connotations.

Offshore Impact: Report From The Trenches

Posted: 06/24/2017 - 08:01

Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in the industry? How is the senior management of offshore headquartered service providers preparing for the future? While there are several versions of the predicted future, everyone agrees that this is a watershed moment in the evolution of the IT outsourcing and offshoring industry.

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