Readers of last week's Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled 'A Business Case for Outsourcing the Management of Your Contingent Workforce'.
Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, the shifting buyer-supplier relationship, and much more...
Outsource: Marcos, thanks for joining us. Let's start with a big topic: why is the distinction between offshore, onshore and nearshore becoming less important?
In its campaign against the UK's continued membership of the European Union, 'Vote Leave' claimed that EU procurement rules, which govern the purchase of goods and services by public sector bodies, cost UK taxpayers £1.6bn a year. It also claimed that 1.9 million days a year are lost to red tape delays.
Is it likely or possible that the UK can save this money and time cost by changing the public procurement rules after Brexit?
Herbert Simon explored the intersection of philosophy, science, politics, economics and a range of other fields and called into question the traditional idea that “economic man” acts rationally. Simon, who was a long-time professor at Carnegie Mellon University, received the Nobel Prize in Economics in 1978. Simon’s diverse research ranged across the fields of cognitive psychology, cognitive science, computer science, economics, management, philosophy of science, sociology, and political science; he helped lay the foundation for behavioral economists around the world. He died in 2001.
Many US companies have turned to outsourcing their software development to get quality software that supports innovation, generates revenue, and grows their business while benefitting the US economy. However, current US political discussions raise concerns about offshored jobs.
From customer-facing artificial intelligence systems, to cloud-based applications that have created the digital gig economy, or mobile-based banking systems that facilitate fast payments, in recent years a number of industry sectors have been challenged by the development of digital and data-based technologies by start–ups. These technologies promise to transform every organisation's relationship with its customers and introduce unprecedented levels of efficiency within its business.
As Brexit slowly begins to become a reality, there are worrying signs that British businesses are cancelling vital data protection reforms - in the mistaken hope that rules will change once the UK has left Europe.
The notion of healthcare quality being measured only based on the level of medical care given to patients is on its way to a complete disappearance. From our position in the healthcare contact centre space, we have been witnessing more and more organisations focusing on the patient experience to gain and maintain a competitive advantage. This evolution toward value-based service benefits the patient, the healthcare provider and the payer. Value-based models encourage healthcare providers to deliver the best care at the lowest cost.
A 2012 report by the International Labour Organization (ILO) estimated that nearly 21 million people worldwide are victims of forced labour, with the highest concentrations found in countries in central and southeastern Europe and in Africa. With complex global supply chains the main vehicle of global trade and commerce, regulators face a stiff challenge policing against workplace abuse, especially given the pattern of outsourcing production to jurisdictions where labour standards and their enforcement are weaker than at home.
The 'gig economy’ is a term that is hard to avoid nowadays. But what is it exactly and what does it mean for the outsourcing professional?