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Outsource magazine: thought-leadership and outsourcing strategy | August 19, 2017

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Outsource 25 – The inhuman touch (Autumn 2011)

Outsource 25 – The inhuman touch (Autumn 2011)
Outsource Magazine

This issue leads with a report on trends in the customer contact space, and how increased levels of technological complexity are pushing more and more organisations towards the outsourcing option – and at what consequence to the customer journey.

Read the digital edition

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