Outsource 31 – Turning You On (Spring 2013)
Mobile technology is revolutionising the way we live – and the way organisations worldwide interact with their customers, their suppliers and their employees. Our cover story this issue (page 12) examines how providers of outsourcing and IT enabled services are working to drive their customers onwards into the brave new world of mobility. In the words of writer Kavitha Nair: “Mobility is the new poster boy of the connected world and businesses the world over are trying to figure out a way to harness its potential for competitive advantage” – and in most cases, they simply can’t do this alone…
Elsewhere in this issue, once again we’re running the whole gamut of outsourcing themes for you. We’ve got an in-depth look at supply chain outsourcing (p. 20); interviews with two high-profile shared services leaders (pp. 40 and 44); a look at how ‘Impact Sourcing’ is helping improve lives and economies around the world (p. 78); thoughts on the death and rebirth of outsourcing (p. 88); thoughts on why ‘LPO 2.0’ is shaking up the legal sector internationally (p. 36); and the inside story of how private equity giant Warburg Pincus took a slice of BA’s back-office organisation and turned it into one of the biggest names in the outsourcing ecosystem (p. 26).
And of course, as always we’ve got our usual great input from our partners at the NOA (p. 56) and NelsonHall (p. 98), along with our regular Back End features like Inside Source, the Deal Doctor, art from the Sourcing Sage and our online round-up, all starting on page 103. And there’s much, much more – a world of outsourcing thought leadership, opinion and analysis is only the turn of the page away…
Enjoy the magazine.
PS: Congrats and very best wishes from all the Outsource team to lead story writer Kavitha Nair
who became a mum for the first time shortly before we went to press.