Outsource 32 – The Future of BPO (Summer 2013)
“We do love a good bit of fortune-telling here at Outsource – especially when the fortune being told is that of the entire BPO space… A big ask? Sure – but that’s why, for our biggest-ever feature, we’ve got over 40 seers from right across the industry to share their predictions for the next five to ten years. Some of those predictions may seem obvious – analytics, mobility, social to dominate – while others come from so far out of left field they’re almost in another park altogether. Put together, though, they represent a compelling, enthralling and fascinating perspective on where the industry itself thinks it’s going. Check out our collective future for yourselves…
Elsewhere it’s not all about the future: Want to learn about the Open Innovation revolution? Is clinical research outsourcing more your bag? Interested in knowing what “good” looks like in an HR function? And don’t miss Andy Palfrey’s passionate and humorous take on financial engineering in outsourcing contracts.”
Enjoy the magazine.