Outsource 33 – Keeping in Touch (Autumn 2013)
Read the latest issue of Outsource magazine, ‘Keeping in Touch’ (issue 33 – Autumn 2013) here .
It’s a given that evolution is a fundamental part of business, but few areas are as subject to change right now as the customer contact space – and those organisations unable to keep up with what is currently an unprecedented rate of change are unlikely to be around for too long. For this issue’s cover story, we spoke with representatives of several key suppliers within the industry to find out – straight from the horse’s mouth – how they’re working with, and learning from, their partners to ensure they don’t get left behind… Find out more on page 12.
Elsewhere we’ve got a dazzling variety of content for your elucidation and entertainment, from a range of exclusive interviews (including with Wipro’s Shaji Farooq – p24 – and advisory legend Rick Simmonds of Alsbridge – p40) through an investigation of opportunities within the US healthcare space (p50) and a beginner’s guide to buying cloud services (p28) to a look at what the payments industry can learn from consumers (p74) and extracts from some of the onsite Q&As we conducted at May’s European SSO Week (p86) – which contributes to something of a GBS theme towards the end of the magazine, as we also hear from ACCA’s Jamie Lyon on the impact of GBS on finance professionals (p80) and our head-to-head series returns with Peter Moller and Michel de Zeeuw giving their perspectives on GBS and similar models (p96).
Add our usual great content from our partners at NelsonHall (p102 – and NH supremo John Willmott gets his own Q&A on page 70) and the NOA (p56), and our regular assortment of wit and near-libel in The Back End (from p106) and you’ve got another unmissable instalment of outsourcing and business transformation thoughtleadership waiting to be devoured. So wait no longer: tuck in!