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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Europe: smaller deals in a steady market

October 30, 2015 | 1

Outsourcing activity in the third quarter of 2015 in Europe, Middle East & Africa (EMEA) held steady with last year at €2.1 billion, even though the volume of contracts increased by 7% (to 139) – reinforcing the trend of shrinking … Read More

Negotiation – The missing link?

October 16, 2015 |


HR professionals negotiate and attempt to gain influence all day, every day. From recruiting new hires to ensuring that people work well together, an HR specialist needs to understand and balance the perspective of the company with the … Read More

oNexus Founder Interview: Paolo Marcattilj, Global Remote Services (GRS)

September 14, 2015 |

Paolo Marcattilj co-founded Romania-based BPO provider Global Remote Services (GRS) in 2004, and has since seen it grow to be one of the country’s most prominent service providers. As part of our oNexus Founders series of interviews, we got together … Read More

Shared values: the key to finding the right outsourcing provider

July 20, 2015 |

IT has long been one of the most commonly outsourced business functions. More often than not, people choose to outsource their IT because they simply don’t have the resources in-house and the time and effort spent keeping it there is … Read More

Remote offshoring, or in/on-shoring, are no longer the only answer for customer service solutions; Romania – a sizeable opportunity still underexploited.

June 22, 2015 |


Companies have often relied on a limited number of geographic sourcing areas, mostly far away (offshore), as part of their outsourcing strategies. However, they also look to deliver enhanced customer service and consolidate cost effectiveness, so lately we … Read More

Do you know what cyber-nasties are lurking in your supply chain?

April 8, 2015 |

What do we really know about the businesses and partners in our supply chains? Looking at the Economist Intelligence Unit’s Cyber Incident Response Survey, I would say, very little. Only 17% of executives felt fully prepared for a cybersecurity incident … Read More

Monetising Big Data in Telecoms World Summit 2015

February 18, 2015 |


Monetising Big Data in Telecoms World Summit 2015 taking place on 20-21 April 2015 in Singapore draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry and big data analytics solutions providers to present to … Read More

Eleven Telecom Operators Sharing Case Studies and Perspectives Monetising Big in Telecoms World Summit 2015

January 28, 2015 | 1


Senior Directors from 11 telecom operators namely Aircel, Bedigital, Bharti Airtel, Celcom, Digi, Globe Telecom, Indosat, StarHub, True Corporation, Vodafone & XL Axiata will be sharing case studies and perspectives on how to monetise internal and external big … Read More

Outsource #37 – The Outsourcing Horror Show (Autumn 2014)

November 4, 2014 |

Read the digital edition of the Autumn 2014 issue of Outsource here.

(Editor’s note from the Autumn 2014 edition: Outsource #37 – The Outsourcing Horror Show)

We love success stories at Outsource; we enjoy the feel-good factor of sharing best … Read More

Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More

Mobile internet, social networks and the emergence of the sharing economy

December 16, 2013 |

In almost all large-scale communities and online social networks, a major proportion of users rely on other users to contribute content. This “Participation Inequality” – a phenomenon first studied in depth by Will Hill in the early ’90s – identifies … Read More

2014 the year of working the profit and loss harder

December 16, 2013 | recently published an article around the Eight Top Issues for CFOs in 2014*. The number one consideration was to ‘avoid choking off revenue growth’ or put another way, focus on growth oriented cost management.

The article commented: “Corporate profit margins are close … Read More

Harmonising your suppliers and your business objectives

December 10, 2013 |

Modern businesses must effectively conduct an orchestra of suppliers, but can a disjointed procurement function ever ensure perfect harmony between the two?

A business is no longer governed solely by those who run it. As globalisation continues, a business … Read More

Why are businesses failing to get the most out of their non-core costs? (pt 2)

November 15, 2013 |

Many businesses are failing to properly manage both external suppliers and non-core costs. The conventional procurement function in a vast majority of large organizations is failing. After a great response to the first part of this series,  part two … Read More

Outsourcing is NOT offshoring – why procurement outsourcing needs an alternative approach

November 4, 2013 |

Many internal procurement functions struggle to meet the increasing demands placed on them from budget holders, looking to get more for less – particularly when talking about non-core goods and services (which differ from budget holder to budget holder, … Read More