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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Outsourcing training takes a slice of the pie

Outsourcing training takes a slice of the pie
Martyn Hart

There is no doubt that we have seen a huge increase in outsourcing deals in recent years, especially since the Government Spending Review was announced, as more businesses look to outsourcing to achieve success on a shoestring. But how much knowledge is there out there about how these relationships should be managed?

As more and more organisations are learn the importance of working with a portfolio of strategic partners or suppliers in order to achieve success, it’s never been more important for organisations in this country to understand the value of how outsourcing works, which is why I recommended in a recent post on these pages that the government invest in training in this area in the recently announced budget.

It’s worth remembering that a successful outsourcing relationship is something you need to work at and understand, and there is a risk that without proper guidance, these organisations could stumble down this road blindly, and end up lost.  It’s crucial that there is a common best practice standard or benchmark for outsourcing and a way of recognising whether staff involved know their subject or not. The importance of training programmes such as NOA Pathway, the training arm of the NOA, cannot be underestimated, as they help organisations to evaluate suppliers and vendors and enable them to trust the supplier’s outsourcing knowledge, commitment and ability.

By offering accredited professional development in outsourcing, NOA Pathway programmes help to establish a recognisable kite mark for quality in the outsourcing industry, and they have been specifically structured to allow students to learn on-their-job, which means that they can add immediate practical value to their organisation while they learn.

Such training courses could also help to educate public sector workers as to how to transfer their skills into the private sector; if you believe all that you hear, the private sector will be looking to take on experienced, skilled workers who face the possibility of losing their jobs as a result of the government’s cuts, which means it could pay for existing public sector workers to gain an understanding of how the private sector operates.

To equip both individuals and businesses with the know-how and expertise to ensure outsourcing best practice, will in turn result in the competitive advantage needed.  The qualifications open to both individuals and businesses allow for public and private sector training in how to manage outsourcing suppliers which is an important area of focus for those looking to make public sector outsourcing a success.

After all, with a focus on the recent cuts, it’s clear that very few public sector departments will have had experience in managing a relationship with an outsourcing supplier, so perhaps this is another area where training has a role to play?

As the outsourcing landscape becomes more open in the wake of the government’s commitment to promoting enterprise, more and more suppliers will look for ways they can get a slice of the growing outsourcing pie, thus bringing more competition, effectiveness and innovation into the outsourcing sector.  It’s only fair then that both individuals and businesses alike are fully equipped to deal with such changes.   Equipping individuals and companies, end-users and suppliers is what the NOA is all about, come to one of our meetings and see!

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