Parseq expands contact centre operations with the addition of Pure
Leading business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy to reach £100m turnover in the next three years.
Pure boasts an impressive charity-based client list including Save the Children, Unicef and Sue Ryder, and is a strategic addition to Parseq’s existing charity operation, which increases the company’s sector penetration and global reach.
Parseq’s fundraising operations now combine knowledge and experience across two continents, expanding capacity, capabilities and time-zone coverage, through strategic partnerships in North America.
Parseq CEO Derwyn Jones said: “Pure is a strategic and cultural fit for our existing charity fundraising operation.
“Existing clients of Pure will experience the benefits of being part of a fast growing innovative business that is bringing exciting new services to the sector.
“And it increases our experience and capabilities in the not for profit space as we move closer to our goal of building an outsourcing company that focuses only on business processes with a turnover of £100m.”
Parseq provides end-to-end business process outsourcing for many large corporates. The acquisition, for an undisclosed sum, takes its workforce from 2,700 to 2,850 operating from five key sites around the UK; Rotherham, London, Sunderland, Glasgow and Brighton.
The combined turnover of the group will now exceed £65m and its client footprint covers the top 10 international banks, a third of the UK’s utility sector, the charity sector and a significant presence in the UK insurance sector.
The move comes just two months after its acquisition of Sunderland-based 2Touch, a major contact centre and fulfilment business, which added a complementary 1,000 seat call centre and back office fulfilment operation to Parseq’s existing back office, call centre and fundraising operations.
· Make 70 million calls per year
· Pays 8% of the UK workforce through its Bacs bureau
· Processes £2bn payments each month
· Processes 25m documents a year
· Dispatches 2m packs a year
· 98% of our work is same day processing
· 7 UK operation centres
· 30 years of heritage
· 2,700 employees
· Provides a single source partner end-to-end BPO services
Parseq is a privately owned company formed in 2010 following the acquisition of IE by Documetric, a BPO provider with a 30-year heritage. Since then it has added Avance. The coming together of well-established front and back office businesses formed a platform to develop the redefined BPO offer that Parseq provides today.
To further strengthen its proposition, Parseq acquired The Panther Group in 2013 and Spokenfor, a commercial contact centre. In 2014 it added 2-Touch, a major contact centre and fulfilment business, which added a complementary 1,000 seat call centre and back office fulfilment operation to Parseq’s proposition.