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Outsource magazine: thought-leadership and outsourcing strategy | March 24, 2017

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Europe

The Post-Election Landscape

September 17, 2010 |

It’s the greatest British political story of our age – but what does the advent of coalition politics mean for the sourcing space in the UK? With a government set on cutting, whatever the cost, this should be a magic … Read More

Capita backs high-volume scanning to deliver best practice

September 15, 2010 |

UK’s premier Business Process Outsourting company installs industry-leading ibml ImageTrac

In May 2006 Darren Diss, Scanning Bureau Manager at Capita Total Document Solutions, began his search for a solution to replace the company’s aging desktop scanners…

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CDS Global achives ImageTrac ROI in less than two months

September 15, 2010 |

In June 2008 CDS Global, an international mid-sized business process outsourcer (BPO) with operations located in the UK, USA, Canada and Australia, was approached with a major business opportunity that presented senior management with a significant throughput challenge. North … Read More

Post-Election Thoughts (Part 2)

September 10, 2010 |

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, out now – see our Subscriptions page to find out how you can receive the magazine), on sourcing in the post-election landscape, we … Read More

Interview: Chris Halward, NOA Programmes Director

September 10, 2010 |

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University.

Outsource spoke with Chris at the EOA Summit in Brussels in June 2010, discussing Pathway … Read More

Scottish Development International

September 9, 2010 |

Scottish Development International (SDI) is a joint venture between the Scottish Government, Scottish Enterprise and Highlands and Islands Enterprise. SDI works to attract inward investment and knowledge to Scotland in order to help the economy grow. SDI also works to … Read More

Europe 2010 – Delivering Inclusive Growth: Lessons from the Lisbon Strategy

September 8, 2010 |

A panel debate from the World Economic Forum in 2010.

“Delivering Inclusive Growth: Lessons from the Lisbon Strategy

The Lisbon Strategy launched in 2000 set the goal of making Europe the most competitive economy in the world with full … Read More

France a Hub for Emerging Biotech Outsourcing Field

September 8, 2010 |

A Global Atlanta presentation on the development of a new hot spot for pharma outsourcing.

“Contract Research Organisations are hired, often by larger pharmaceutical companies, to perform one of the most critical tasks in developing any new drug or … Read More

Op2i Outsourcing Survey 2008 Exec Summary

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

Op2i

September 7, 2010 |

Our Mission:

“To help client organisations cost effectively exploit resources, partners and markets in order to innovate, differentiate and win in a convergent world*.”

* Convergent world – the interaction, overlap and absorption of different industries converging together in … Read More

IBA Group

September 7, 2010 |

IBA Group, one of the largest IT service providers in Eastern Europe, offers a wide range of services including consulting, development, testing, migration, maintenance, and 24X7 support with focus on mainframe systems and applications, web-based applications, enterprise solutions, SAP solutions … Read More

The Roadmap to Customer Loyalty

September 7, 2010 |

One of the main business objectives all over the world is how to grow in a cost-effective way. There has been a lot of talk over the past few years about word of mouth marketing and the positive impact … Read More

Building Customer Relationships Through Effective Service

September 7, 2010 |

A recent research report, commissioned by Oracle, which questioned 1,500 consumers and 250 contact centre managers, revealed a startling difference between what customer expectations are and the way businesses in the UK (and Europe) are dealing with them.

On … Read More

IT Outsourcing: Improve Your Efficiency Through Our IT Excellence

September 7, 2010 |

In recent history, almost every business enjoys advantages of outsourcing to a greater or lesser extent. Those organisations that consider IT as a strategic enabler of business enhancement and closely bind their business goals and IT strategies, have embraced … Read More

Op2i Outsourcing Survey Report

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

Customer Service – a necessary cost or profit opportunity?

September 7, 2010 |

In today’s highly competitive environment and period of recession businesses are faced with a difficult dilemma:they need to provide exceptional customer service, a critical differentiator that improves customer loyalty, whilst delivering a return on investment (RoI) that satisfies the … Read More