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Outsource magazine: thought-leadership and outsourcing strategy | March 27, 2017

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Top Outsourcing Trends for 2016

January 21, 2016 | 1

 

Global Remote Services (GRS),contact centre outsourcing experts, today highlight the top six outsourcing trends that will be strategic to customer relationships for most businesses this year. GRS is a leading European provider of multi-lingual contact centre and BPO solutions … Read More

SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

January 15, 2016 |

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

Jamie joins SIG to head … Read More

Cloud: the mystery of migration

January 11, 2016 |

The Cloud Industry Forum (CIF) has discovered that a third of organisations find moving to cloud services a very difficult process. The study of 250 UK private and public sector senior IT and business decision-makers discovered that the step change … Read More

Five ways to avoid outsourcing pitfalls

December 18, 2015 |

We often find that clients entering the outsourcing market have two primary fears in common: they fear losing control and they fear losing quality. This comes as no surprise whatsoever. Take a group of CEOs whose careers depend upon flexibility … Read More

2016: the golden year of nearshoring for UK businesses

December 14, 2015 |

The IT outsourcing market is well established in the UK, with most modern businesses outsourcing at least part of their operations to Europe, in fact it is actually the standard model for IT in the UK.

Offshoring allows businesses to … Read More

Consolidation and Competition: European Telecom Market Trends and Carrier Analysis

November 5, 2015 |

 

The European telecoms landscape is undergoing seismic changes that have a significant impact on the IT and communications strategies of enterprise buyers.

Technology innovation is enabling higher processing and transmission speed and new uses for existing technology, allowing … Read More

Work Smarter – Disruptive Technologies Transform Procurement Skill Sets

November 5, 2015 |

 

As traditional sourcing techniques become increasingly outdated, procurement professionals must acquire new competencies to truly enable differentiation for their clients.

Specifically, technology is disrupting the purchasing process and the measurement of procurement value. Cognitive tools and smart machines … Read More

How to Build a VMO: Lessons Learned and Keys to Success

November 5, 2015 |

 

Executives today manage increasingly complex contracts and service delivery structures, and must meet increasingly high expectations regarding business value, continuous improvement and compliance to a changing regulatory landscape.

In this environment, the Vendor Management Office (VMO) has emerged … Read More

Software Audits – Are you Ready?

November 5, 2015 |

 

Software audits are increasingly common and represent a significant and growing risk for business enterprises. Violations of licensing and compliance terms can generate hundreds of millions of dollars in fines and penalties as well as negative publicity that … Read More

Can You Go Home Again? Repatriation’s Role in the Sourcing Strategy Mix

November 5, 2015 |

 

Outsourcing strategies have evolved from a sole source “one throat to choke” approach to a multi-vendor model designed to leverage best-of-breed capabilities. Throughout this evolution, repatriation of outsourced services has periodically surfaced as an alternative solution.

Today, repatriation … Read More

New EU data protection regulations: what are the obligations for the outsourcing industry?

October 2, 2015 | 1

Assuming it is finally approved in the next few months, 2017 will see the introduction of new EU data protection regulations that will bring about a shift in responsibilities, impose new obligations relating to the processing of data and harmonise … Read More

Robert Morgan, RIP

June 15, 2015 | 1

Tragic news reaches us of the death of Robert Morgan, erstwhile Director at Burnt Oak Partners and a genuine giant of the outsourcing world. The co-founder of Morgan Chambers – Europe’s leading sourcing advisory organisation prior to its acquisition by … Read More

oNexus Founder Interview: Valeriy Kutsyy, Miratech

June 1, 2015 |

Valeriy Kutsyy is the CEO of IT outsourcing provider Miratech. As part of our oNexus Founders series of interviews, we got together with Valeriy to get a history and overview of his organisation, some thoughts on future growth opportunities and … Read More

oNexus Founder Interview: Paolo Marcattilj, Global Remote Services (GRS)

June 1, 2015 | 2

Paolo Marcattilj co-founded Romania-based BPO provider Global Remote Services (GRS) in 2004, and has since seen it grow to be one of the country’s most prominent service providers. As part of our oNexus Founders series of interviews, we got together … Read More

An interview with the IBA CEO

May 14, 2015 |

 

Sergei Levteev Chairman of the Board of Directors Chief Executive Officer IBA Group

Sergei Levteev has been the IBA CEO since the company’s inception in 1993. In 2005, he was elected as Chairman of … Read More

Impact sourcing is not just rural sourcing

March 19, 2015 |

When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing … Read More