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Outsource magazine: thought-leadership and outsourcing strategy | June 24, 2017

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Europe

GDPR: is this about IT or resilience?

June 10, 2016 |

Levels of concern in business appear to be rising, as the date for the roll out of the new EU Data Protection regulations, known as GDPR, was announced (May 25, 2018, by the way). Social media were alight with comment … Read More

Q&A: Atul Vashistha, NeoGroup

May 11, 2016 |

Atul Vashistha is the CEO and chairman of global services and sourcing advisory firm NeoGroup, as well as the former (as of last month) chairman of the Nearshore Executive Alliance (NEA). Continuing our series of interviews from the recent SIG … Read More

Q&A: Eleanor Winn, SIG & Outsource

May 6, 2016 |

At the start of this month, renowned British sourcing advisor Eleanor Winn took a giant leap away from familiar territory and into the unknown – in the form of a new role as Co-Head of EMEA (in the process barging … Read More

EMEA outsourcing is off to strong start in 2016: ISG

May 3, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region got … Read More

GBS: roadmaps and payoffs…

April 16, 2016 |

As many of you know, in 2014 Outsource entered into a partnership with KPMG to produce the GBS Roadmap series of conferences focused on Global Business Services (GBS); these events (the first two of which took place last year in … Read More

Privacy Shield: a new regime for international data transfers

February 8, 2016 |

The basis upon which European businesses are able to send personal data outside of Europe – and, especially, to the United States – has recently been the subject of intense scrutiny and negotiation between the EU Justice Commissioner and the … Read More

Second strongest quarter in a decade for EMEA outsourcing, says ISG

January 29, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region posted … Read More

Nearshoring in Europe to increase customer experience

January 28, 2016 |

There is a significant shift in customer experience management in Europe as more brands shun traditional offshoring destinations in favour of customer contact centres closer to their customers. In an increasingly competitive global market, organisations are seeking to boost revenue … Read More

Top Outsourcing Trends for 2016

January 21, 2016 | 1

 

Global Remote Services (GRS),contact centre outsourcing experts, today highlight the top six outsourcing trends that will be strategic to customer relationships for most businesses this year. GRS is a leading European provider of multi-lingual contact centre and BPO solutions … Read More

SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

January 15, 2016 |

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

Jamie joins SIG to head … Read More

Cloud: the mystery of migration

January 11, 2016 |

The Cloud Industry Forum (CIF) has discovered that a third of organisations find moving to cloud services a very difficult process. The study of 250 UK private and public sector senior IT and business decision-makers discovered that the step change … Read More

Five ways to avoid outsourcing pitfalls

December 18, 2015 |

We often find that clients entering the outsourcing market have two primary fears in common: they fear losing control and they fear losing quality. This comes as no surprise whatsoever. Take a group of CEOs whose careers depend upon flexibility … Read More

2016: the golden year of nearshoring for UK businesses

December 14, 2015 |

The IT outsourcing market is well established in the UK, with most modern businesses outsourcing at least part of their operations to Europe, in fact it is actually the standard model for IT in the UK.

Offshoring allows businesses to … Read More

Consolidation and Competition: European Telecom Market Trends and Carrier Analysis

November 5, 2015 |

 

The European telecoms landscape is undergoing seismic changes that have a significant impact on the IT and communications strategies of enterprise buyers.

Technology innovation is enabling higher processing and transmission speed and new uses for existing technology, allowing … Read More

Work Smarter – Disruptive Technologies Transform Procurement Skill Sets

November 5, 2015 |

 

As traditional sourcing techniques become increasingly outdated, procurement professionals must acquire new competencies to truly enable differentiation for their clients.

Specifically, technology is disrupting the purchasing process and the measurement of procurement value. Cognitive tools and smart machines … Read More

How to Build a VMO: Lessons Learned and Keys to Success

November 5, 2015 |

 

Executives today manage increasingly complex contracts and service delivery structures, and must meet increasingly high expectations regarding business value, continuous improvement and compliance to a changing regulatory landscape.

In this environment, the Vendor Management Office (VMO) has emerged … Read More