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Outsource magazine: thought-leadership and outsourcing strategy | March 27, 2017

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Does US outsourcing have a Mickey Mouse future?

February 17, 2017 |

Ever since the 2016 elections, America’s outsourced manufacturing has consistently been front-page news. Now news stories are shifting towards the larger world of foreign imports, rather than just outsourcing. That means new policies and taxes that will impact, well, just … Read More

Q&A: Alejandro Camino, Softtek

December 14, 2016 |

Alejandro – Alex – Camino is the CMO of Mexico-based IT provider Softtek, and a prominent and increasingly influential thought leader in the Western Hemisphere’s nearshore sector (including playing a key role in the development and growth of theLatAm Alliance). … Read More

How far are European countries moving forward with open data?

November 4, 2016 |

Open data – that is, publically available data that is free for all to use – is set to have a monumental impact on societies in the next five years. Whether it’s information regarding public transport, city policy or city … Read More

Pay the price of a low price, or why nearshoring is replacing typical offshoring

October 31, 2016 |

Many people ask themselves if price should be the most important factor in the process of selecting an IT service provider. Is the cheapest option always the best one? It might be true, but there are some conditions. In this … Read More

EMEA sourcing market enjoys a strong third quarter in 2016

October 27, 2016 |

We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and … Read More

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

July 22, 2016 |

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to … Read More

Second strongest quarter in a decade for EMEA outsourcing, says ISG

January 29, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region posted … Read More

SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

January 15, 2016 |

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

Jamie joins SIG to head … Read More

Large contracts and France drive growth in EMEA outsourcing market

January 30, 2015 |

A strong 2014 helped the Europe, Middle East, and Africa (EMEA) outsourcing market retain its position as the largest outsourcing region globally, with growth of 7%. The Annual Contract Value (ACV) of new scope and restructured contracts each delivered small … Read More

Creativity for innovation: organising the creative negotiation

May 19, 2014 |

The creators of Assassin’s Creed, Tom Clancy’s Splinter Cell and Rayman Raving Rabbids could have the answer to our innovation needs.

It’s a crucial issue in many industries; how do we achieve consistent innovative breakthroughs? My study looks at the … Read More

Three ideas to change the face of BPO

February 6, 2014 | 1

A lot has been covered about the future of BPO (especially in the 32nd issue of Outsource, with over 40 opinion leaders sharing their respective views on how BPO companies should adapt to upcoming trends).

As an expat doing BPO … Read More

Outsourcing and labour reform in France

August 8, 2013 |

A new law, published on 16th June 2013, is set to deliver significant reforms to France’s notoriously inflexible labour market.

The continuing, and deepening, economic crisis in Europe, and in France, has encouraged the government to look for ways to … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

Entente Uncordiale

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Outsourcing may be picking up pace on the continent but it’s still got some way to go, if an anecdote that reaches me from la belle France is anything to … Read More

Xchanging

February 6, 2013 |

What we are

Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do

Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values … Read More