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Outsource magazine: thought-leadership and outsourcing strategy | June 29, 2017

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Op2i Outsourcing Survey Report

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

Third-party intermediaries

September 7, 2010 |

By accident or design, Inside Source happened upon an industry briefing hosted by a top-tier outsource provider for ‘Third Party Intermediaries’. A superb day, excellently organised, let down only by one thing: the annoying practice of bagging analysts and advisors … Read More

Customer Service – a necessary cost or profit opportunity?

September 7, 2010 |

In today’s highly competitive environment and period of recession businesses are faced with a difficult dilemma:they need to provide exceptional customer service, a critical differentiator that improves customer loyalty, whilst delivering a return on investment (RoI) that satisfies the … Read More

Business Process Outsourcing trends

September 6, 2010 |

The world of outsourcing is evolving as the industry matures, and there are currently some clear directions that companies wish to pursue when it comes to Business Process Outsourcing (BPO). In this first column, we outline and explore some clear … Read More

Alliance Boots outsources pensions

September 3, 2010 |

Alliance Boots, the pharmaceutical vendor and parent company of UK High Street chemists Boots, is to transfer approximately £300m in pension liabilities to Pension Corporation, according to reports in the UK press this week. The Daily Telegraph revealed that Pension … Read More

Serco profits up nearly 22%

September 3, 2010 |

UK service provider Serco posted positive half-year figures today – and said it still sees plenty of room for growth despite cost-cutting measures from the coalition government. Pre-tax profits for the first half of 2010 were up 21.6% to £101.4 … Read More

China “mature” but not perfect

September 3, 2010 |

A report released this week by research and consulting firm Everest says that although China should now be considered a “mature” offshoring destination it is not yet fully equipped to provide work globally. Most services work offshored to China, the … Read More

Xchanging shares hit

September 3, 2010 |

Shares in UK-based BPO provider Xchanging took a hefty hit this week after the company cautioned that full-year revenues will be “slightly lower” than previously expected. Shares in Xchanging fell 12.5% to 175p on Tuesday after a statement forecasting a … Read More

Siemens signs VMware vCloud deal

September 3, 2010 |

Siemens IT Solutions & Services has confirmed a deal to become a VMware vCloud service provider partner, it was announced this week. The partnership “further scales the technologies and applications available to evolve the tailor made options for organisations looking … Read More

NOA announces change to Board

September 3, 2010 |

The National Outsourcing Association announced today that Mark Kobayashi-Hillary has tendered his resignation as Board Member responsible for Offshoring and the NOA Board has accepted his resignation. Mark represented the NOA for five years, the last three years holding this … Read More


September 2, 2010 |

Why Attend an IQPC Conference? We Help You Keep Up!

IQPC’s conference producers have day-in, day-out working contact with experts and your peers. Our conferences are based on firsthand, intimate knowledge of what’s going on in a specific subject, … Read More

Slaughter and May

September 2, 2010 |

Slaughter and May is regarded as one of the most prestigious law firms in the world. We advise on high-profile and groundbreaking international transactions and have an excellent and varied client list that includes leading corporations, financial institutions and governments.

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Ferguson Snell & Associates

September 2, 2010 |

In the last two decades, Ferguson Snell has successfully advised on and supported over 70,000 immigration cases across the Globe. We are now also able to offer in-country support for immigration into 120 countries around the globe.

Relocating to Britain … Read More

United Business Media

September 2, 2010 |

United Business Media Limited is a leading global business media company. We inform markets and bring the world’s buyers and sellers together at events, online, in print and provide them with the information they need to do business successfully.

We … Read More

Stephenson Harwood

September 2, 2010 |

Stephenson Harwood is a full service international law firm with over a decade of experience of major outsourcings. Our dedicated team provides sophisticated, efficient and cost-effective support with a focus on providing clients with strategic advice that informs their business … Read More

Siemens IT Solutions and services

September 2, 2010 |

With effect from Friday 1st July 2011 Siemens IT Solutions and Services has been acquired by Atos Origin to become part of the new Atos. More information will be available on Monday 4th July.

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