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Outsource magazine: thought-leadership and outsourcing strategy | May 1, 2017

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Sage (UK) Ltd

September 1, 2010 |

At Sage Outsource Services we know every business is different.  That’s why our people work with you to give you a payroll service that fits your exact needs.

We aim to provide the highest quality services at the most competitive … Read More

OCE UK Ltd

September 1, 2010 |

Océ is one of the world’s leading providers of document management and printing for professionals. The broad Océ offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and … Read More

Q&A: Don Peppers, Peppers & Rogers

August 1, 2010 |

Don Peppers is one of the world’s foremost authorities on customer-focused relationship management. With his business partner Martha Rogers, he is the author of several game-changing books on relationship management and the customer experience; Outsource caught up with Don to get … Read More

High Court Sends Contract Message

November 30, 1999 |

The High Court’s message to suppliers: “Agree a comprehensive contract before putting your foot to the pedal!”

A recent High Court ruling has provided another clear message to all suppliers of goods or services that it is vital to agree … Read More

Documentary Evidence

November 30, 1999 |

While the paperless office remains an elusive holy grail for most organisations, there are some sectors that are more document driven than others – such as finance, insurance, healthcare and manufacturing vertical industry markets.

According to a recent multi-disciplinary study … Read More

New HCL President Business Services

November 30, 1999 |

HCL Technologies, a division of India-based IT and ITES behemoth HCL, has appointed former TCS eServe International CEO Rahul Singh as its new President – Business Services. Singh, charged with growing the company’s substantial BPO and services portfolio globally, has … Read More

Caliber Point launches HR solution

November 30, 1999 |

BPO provider Caliber Point Business Solutions has launched a new multi-tenant HR services solution, Republic. Hosted by Caliber Point, and founded on Oracle’s E-Business Suite Release 12 platform, Republic provides self-service capability within a secure environment for an array of … Read More

EquaTerra, Horses for Sources link

November 30, 1999 |

Global business advisory outfit EquaTerra has confirmed a partnership with analysts Horses for Sources to provide research to a market “suffering from an overload of marginally relevant research”, according to an announcement issued on Thursday. The new research strand, given … Read More

HCL secures $500m Merck contract

November 30, 1999 |

Indian outsourcing provider HCL Technologies has announced a massive five-year deal with pharma leviathan Merck & Co (Merck Sharp & Dohme in territories outside the United States and Canada) worth $500 million. The deal, which will see HCL Technologies providing … Read More

Five Keys to Managed Learning Services

November 30, 1999 |

Peg Albert, Global Director of Marketing & Communications for Raytheon Professional Services, looks at how to increase your return on investment from a training provider.

CEOs oversaw the spending of $104.3 billion for the training of employees, dealers, customers and … Read More

Q&A: Dilbagh Gill, Mahindra Satyam

November 30, 1999 |

At the forthcoming FIFA World Cup in South Africa, an indispensable role will be played by India-based provider Mahindra Satyam, who in 2007 (in its previous incarnation as Satyam) secured the contract with global football administrators FIFA to provide … Read More

Q&A: Vic Khan, AMS Shared Services

November 30, 1999 |

At the forthcoming 2nd Shared Services Exchange  conference in The Hague (taking place 26-28 September), one of the highlights of the programme is set to be the second-day plenary debate on “Recruitment & Retention: Sustaining a global talent pool” where … Read More

IBM to buy Sterling Commerce

November 30, 1999 |

IBM has announced it is to purchase Sterling Commerce from AT&T in a cash deal worth $1.4 billion (£976m). The acquisition will “expand IBM’s ability to help organizations create more intelligent and dynamic business networks by simplifying and automating the … Read More

Q&A: Ian McDonald, Symbian Fdtn

November 30, 1999 |

Ian McDonald is the founder and director of Next Gen IT, a blog focusing on developments and evolution in corporate IT with a particular focus on cloud technology. He is also the Global Head of IT for the Symbian Foundation, … Read More

Managing Culture When Outsourcing

November 30, 1999 |

Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations.

On paper, outsourcing customer services, IT, or back office functions should save time and money.  However, many organisations have found, managing … Read More

Top Three Workforce Training Trends

November 30, 1999 | 1

By Tracy Cox, Director of Performance Consulting for Raytheon Professional Services, LLC

A Time of Unprecedented Change

Isaac Asimov once said, “The only constant is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible … Read More