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Outsource magazine: thought-leadership and outsourcing strategy | May 1, 2017

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A Logica Progression

June 28, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


Andrew De Cleyn is MD, UK Outsourcing at major IT, BPO and consultancy provider Logica. We caught up with Andrew to get his take on changes in … Read More

Touching Base

June 28, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


A cloud solution can help a diffuse workforce maintain a coherent, coordinated approach to customer relationship management. Here’s why…

The sales director is in Manchester. The marketing … Read More

Moving On Up

June 28, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


PR Chandrasekar is the CEO of Hexaware Technologies, a global provider of IT and process outsourcing services. With a growing global footprint and a blossoming reputation within … Read More

Innovation: what is it, and why am I not getting any?

June 27, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011



It’s one of the most frequently used words in outsourcing – but when there’s confusion about what “innovation” actually means in the first place, is it any … Read More

Strangled by Red Tape

June 27, 2011 |

At one of the industry’s larger events recently I found myself shooting the breeze with one of the speakers – an old friend of mine from a previous life before either of us crossed over to the dark side. She … Read More

Dog food and steaks: how authenticity helps validate technology solutions

June 22, 2011 |

Recently I was heavily involved with organising an online event called IBF 24. This was all about intranets. Lots and lots of intranets – in fact 24 hours of continual programming. We featured an avalanche of live intranet and workplace … Read More

What you should look for from a DPO provider

June 22, 2011 |

In the current economic climate, outsourcing service providers are under more pressure than ever to demonstrate to customers the business value their solutions provide. Today, clients want greater cost savings from end-to-end solutions by automating document management processes.

Leading providers … Read More

Interview: John Lark, Ariba

June 21, 2011 |

John Lark is Senior Solutions Marketing Manager for software and IT services provider Ariba. We met up with John at Ariba LIVE London 2011 to speak about how his company is working with its clients to solve some of … Read More

Innovation: a hoary old scab, or something worth talking about? (Part 2)

June 20, 2011 |


It all comes down to margin.

Margin for the outsourcer. Margin for the customer.

In my last article, I looked at definitions of innovation and answered the “why bother with it?” question – the answer, as you might suspect, … Read More

Change management and communication: key enablers for outsourcing success

June 17, 2011 |

Several outsourcing surveys have shown that the adoption of outsourcing in companies is directly attributed to top-down support and investments made in communication and change management. While transition planning, vendor delivery capability and project management focus are important, change management … Read More

Q&A: Matthew Brown, Work4 Labs

June 16, 2011 |

Matthew Brown is Director of Business Development for Work4 Labs, providers of the most popular recruiting app on Facebook. In advance of his presentation to #SRCONF Social Recruiting Conference, taking place June 30 in London, we spoke with Matthew about … Read More

Peopleware: the human parameter as the critical success factor of outsourcing

June 15, 2011 |

Hardware – Software – Peopleware

In addition to hardware and software, the term “peopleware” was created to address the third core aspect of Information Technology covering anything that has to do with the activities and interaction of people in … Read More

Is offshoring the answer?

June 15, 2011 |

This week, we’ve seen outsourcing hitting the headlines again, as the Public & Commercial Services (PCS) union refused to rule out strike action over HP’s plans to offshore 200 jobs to India.  The jobs in question are largely responsible for … Read More

Turn your outsourcing provider into a trusted partner

June 14, 2011 |

There are a number of good reasons to outsource your IT. For a start, outsourcing gives you access to expertise that is not always attainable in house, and it can often provide significant cost savings as well. Moreover, outsourcing not … Read More

Is multi-local the new global in the 21st century?

June 14, 2011 |

It has been fascinating to work in the rapidly growing resourcing outsourcing industry over the last few years. Along with many other BPO and professional services organisations supporting large global corporations we have been closely following the trend for such … Read More

How safe is your data when you outsource?

June 13, 2011 |

It is very important to understand and ensure your data is safe.  There may be the tightest data protection and confidentiality clauses in the commercial outsourcing contract, but if the business processes are not in place to protect access to … Read More